AMS PSR

On behalf of DWP, we are looking for a Senior Interaction Designer for a 12 Month (Inside IR35) contract based Hybrid/ in Leeds/Manchester.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
• Help people to plan and save for later life, while providing a safety net for those who need it now
• Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
• Improve experience of our services while maximising value for money for the taxpayer.

As a Senior Interaction Designer, your main responsibilities will be:

• Demonstrate best practice in user centred design, for digital and non-digital interactions
• Work effectively across multidisciplinary teams, adapting quickly to change
• Caccessibility and inclusion, considering the impact of new technologies
• Collaborate with designers in other teams, give constructive feedback on other’s work and contribute to developing design patterns
• Use research and analytics to understand user needs and identify opportunities
• Create prototypes using appropriate tools and methodologies, advising others on prototyping best practice
• Lead and coordinate design work, supporting other designers where necessary
• Actively support the design community in DWP and across government

Essential:

• Work with User Researchers to plan and develop research activities that help teams to better understand users
• Lead the design of solutions that are based on evidence and help identify any gaps in knowledge.
• Use a variety of prototyping tools and methodologies, advising others on prototyping best practice.
• Present your work and explain ideas in a way that people understand. Actively listen to other people’s input and facilitate discussions.
• Promote the importance of inclusive design and how to design with accessibility in mind. You need to be familiar with the WCAG 2.1 guidelines and able to design to meet AA standards.
• Work in the open, engaging others in the design process. Offer advice on improving working practices, leading to better collaboration across teams.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".