AMS PSR

On behalf of The Ministry of Justice, we are looking for a Service Reporting Analyst (Inside IR35) for a 6 Month contract-based Hybrid/ in London.

The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Project professionals in the MoJ help to improve the government’s ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public.

The Ministry of Justice needs to be able to facilitate the operation of a diverse range of technology effectively across a diverse set of business areas and report against them. You will be a key member of the strategy, governance and design capability, supporting and contributing to its continuous improvement.

The Reporting Analyst is responsible for ensuring that all governance, operational, and ad-hoc reporting requirements are delivered to the highest quality, through effective collation and analysis of data, and creation of concise and effective Management Information.

As a Service Reporting Analyst, your main responsibilities will be:

• Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processes
• Manage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests
• Review and quality check automated reports, identify any risks and issues and raise appropriately
• Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion

Essential:

• Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic change - Changing & Improving
• Have an open-minded, scientific, sceptical approach to determining causes of failures and poor performance
• Ability to seamlessly integrate with existing 3rd-party supplier relationships Experience
• Communication skills – effective in gathering reporting requirement and communicating outcomes to technical and non-technical users.
• A high degree of familiarity and knowledge of MS Excel and the Office suite. This includes Power Bi (at least lower intermediate level)
• A working knowledge of reporting functionality within ServiceNow, including basic technical knowledge of Performance Analytics module
• Ability to ‘dot walk’ within ServiceNow native reporting environment, create dashboard and share them with users.
• A high-level understanding of operational processes such as ITIL and modern digital support teams
• Familiarity with Agile methodology and appreciation for iterative, continuous improvement Delivering at Pace

Desirable:

• Understanding of organisational change and business process change - Changing & Improving
• Insight into best practices around operational exercising and situational testing Experience
• Knowledge of the IT and technology market, particularly key suppliers Experience

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, MOJ guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The Ministry of Justice guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".