AMS PSR

On behalf of UKRI we are looking for a Salesforce Administrator (Inside IR35) for a 4 month contract. Hybrid working with travel to Swindon as and when required. 

UK Research and Innovation (UKRI) is the national funding agency investing in science and research in the UK.

UKRI invests £8 billion of taxpayers’ money each year into research and innovation and the people who make it happen. They work across a huge range of fields – from biodiversity conservation to quantum computing, and from space telescopes to innovative health care. They give everyone the opportunity to contribute and to benefit, bringing together people and organisations nationally and globally to create, develop and deploy new ideas and technologies.

The Salesforce Administrator will play a key role in implementing and managing UKRI’s CRM to a user base of circa 1000 internal users. This is an exciting opportunity for the role holder to be an early member of an in-house Salesforce team as the organisation adopts the platform with the challenges that go with user adoption and bedding in a new service.

As a Salesforce Administrator, the role holder will help the business adopt the platform, and work closely with the product owner to help mentor users in how to get the best user experience from it. The role holder will become the internal Subject Matter Expert for Salesforce users across UKRI. The role holder will also be involved in managing support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues. will be an active team member in the growing Salesforce team within Innovate UK.

The role holder will be accountable for ensuring that all users receive a positive user experience from using the service, working closely with the CRM product owner and the project team until the service transitions to business as usual. The role holder will actively participate discovery and design workshops to identify client requirements and design user journeys in Salesforce to meet those needs.

Essential:

• Proven experience of Salesforce administration and configuration on both SalesCloud and ServiceCloud.
• Experience configuring Salesforce including Workflows, validation rules, Lightning Flow, Process builder, roles, public groups, profiles, reports, dashboards and Change sets.
• You can configure functionality in Salesforce to deliver effective business solutions
• You can understand data governance and how it works in relation to other organisational governance structures.
• You can respond to problems in databases, data processes, data products and services as they occur.
• You can communicate effectively with technical and non-technical stakeholders. You can support and host discussions within a multidisciplinary team, with potentially difficult dynamics.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, UKRI guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".