AMS PSR

On behalf of NS&I, we are looking for an IT Service Architect (Inside IR35) for a 6 Month contract-based Hybrid / in LONDON.

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.

A small company with a big reach. We care for colleagues, respect one another, invest in our people and manage talent effectively.

As an IT Service Architect, your main responsibilities will be:

• Establish Taxonomy process and develop a hierarchical taxonomy structure for services (Business Services, Capabilities, Service Offerings, Business Applications)
• Implement a Taxonomy template collating all details (service level, service owner, support, definitions)
• Define classification criteria, naming conventions and standards. Align and integrate Taxonomy with ITIL, SIAM, Tooling and Enterprise Architecture principles
• Identify Taxonomy mapping to releases and Map Taxonomy to CMDB, Service Portfolio, Service Catalogue and foundational data
• Service Design- Map Taxonomy to Service Design Packages and documents.
• Define service models including service components, SLAs, contracts to Releases
• Collaborate with Solution Architects to embed Service requirements into Service Designs
• Create Service Design Packages (Service models, RACIS, support models, SLAs, process engagement, CMDB, etc)
• Engage with Service Design Coordination and follow the process
• Transition Planning- Assist in Service Readiness assessments
• Communicate Service Design Packages and built into Quality Gate reviews and approvals
• Participate in design reviews and Quality Gate approvals
• Ensure service designs provide a holistic service (compliance, security, regulatory standards)
• Governance & Collaboration- Collaboration with various stakeholders (solution architects, business analysts, Enterprise service management, Transition managers...)
• Regular check-ins and weekly progress reports
• Ongoing governance & review of taxonomy & SDDs

Essential:

• Service Design/Architecture experience
• Service Implementation background
• Experience in ServiceNow and Service Map.
• Knowledge of ITIL v3 \ v4
• Service Management Tool Design & Specification experience.
• Translating business visions, goals, objectives and high-level requirements into Service Architectures
• Experience in taxonomy design and service classification
• Developing Service Design Documents
• Developing service models for large and complex programmes, managing performance and coherent integration across multi-vendor ecosystems
• Ensuring the achievement of formal confirmation that service acceptance criteria have been met, and that the service provider is ready to operate the new service when it has been deployed
• Delivering service models in line with strategy as defined by the Enterprise Architecture Framework.

Disability Confident

As a member of the Disability Confident Scheme, NS&I guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant / Commitment

National Savings & Investments guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".