AMS PSR

On behalf of DWP, we are looking for a ServiceNow Developer for a 6 month contract (Inside IR35) based hybrid in any DWP Hub (Birmingham, Sheffield, Leeds, Newcastle, Manchester, Blackpool, London) 3 days per week.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
• Help people to plan and save for later life, while providing a safety net for those who need it now
• Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
• Improve experience of our services while maximising value for money for the taxpayer.

As a ServiceNow Developer you will be responsible for ensuring development, within the feature team(s) you are responsible for, meets both the stated requirements and the acceptable standards defined within the PDU. You will provide technical guidance and escalation for developers and other members of the feature team(s). You will work within, and contribute to, the overall ServiceNow Development Lifecycle Process as part of a delivery team focused on one or more products, providing specialist technical support and assistance to feature teams and projects ensuring definition and delivery of requisite functional requirements to roadmap developments. You will be responsible for ensuring performant and secure configuration of the products within your feature team(s).

As a ServiceNow Developer, your main responsibilities will be:

• Deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWPPlace roadmap.
• Complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales.
• Working to the Delivery Manager you will be an intrinsic part of the ServiceNow Product Delivery Unit, working alongside other members of the feature team and DWP internal teams and end user communities
• Creating and maintaining documentation.

Technical Skills:

• Excellent understanding of ServiceNow platform components.
• Strong understanding of client side functionality.
• Strong understanding of server side functionality and API’s.

Knowledge and Experience required:

• Demonstrate experience of working in a large scale organisation and/or Government or Public Sector installation of Service Now
• 2 years’+ hands on Development experience on the platform
• Demonstrate experience of delivering solutions within an agile framework.
• Demonstrate experience of troubleshooting and resolving complex issues across an enterprise tooling infrastructure, individually or as part of a team.
• Experience in building, configuring and implementing ServiceNow features, applications and integrations
• ITIL Qualification or experience/skills

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".