AMS PSR

On behalf of Network Rail, we are looking for an Occupational Health Service Delivery Manager (Inside IR35) for a 6 month contract. This is a remote working role (centre visits once every 6 weeks - UK Wide).

Network Rail is at the heart of revitalising Britain’s railway. From Crossrail – Europe’s largest civil engineering project – to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

As a Occupational Health Service Delivery Manager, your main responsibilities will be:

• Day to day management of medical co-ordinators in regional locations, so that the service is maintained and delivered as per business requirements to deliver an efficient service.
• Monitor, review and report on clinic operational performance, taking appropriate action as required if performance levels are not met as per agreed KPIs and SLAs.
• Regularly review with key stakeholders the operational delivery of service and identify areas for improvement.
• Liaise with key stakeholders such as HR (including onboarding team), facilities management, property, regional H&S colleagues as required for the safe and effective operations at each clinic location.
• Effectively manage the handling of positive and negative customer feedback at the regional location and identifying improvement areas for service delivery.
• Responsible for the review and update of operational risk assessments at regional locations, escalating any issues accordingly, for example, first aid, fire safety and gas safety.

Essential: 

• Excellent customer service and service delivery skills ideally within an Occupational Health environment
• Excellent line management experience
• Good knowledge of diary management principles and systems
• Ability to make administrative/procedural decisions and judgements

Desirable:

• Understanding of occupational health services
• Knowledge of the UK rail industry

Please be aware that this role can only be worked within the UK and not Overseas.

Network Rail is an equal opportunity employer and values diversity. They welcome applications from everyone.

Disability Confident

As a member of the Disability Confident Scheme, Network Rail guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

Network Rail guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".