AMS PSR

On behalf of Public Sector Resourcing, we are looking for a Customer Service Advisor for a contract based in various locations Nationwide.

We recognise that each career journey is unique. We are committed to understanding your individual goals and matching you with the perfect opportunity. With a wealth of experience and a network of top employers in the Public Sector, we are here to support your career aspirations.

The Customer Service Advisor will handle inbound calls from customers regarding tax accounts, perform administrative tasks, and assist customers via Web Chat and Digital Mail Service.

As a Customer Service Advisor, your main responsibilities will be:

• Handling inbound calls from customers regarding tax accounts
• Performing administrative tasks and assist customers via Web Chat and Digital Mail Service
• Providing accurate information, resolve queries, and escalate issues as needed
• Updating HMRC systems and manage customer data with sensitivity

Essential:

• Strong communication and telephony skills
• Passion for customer service
• Confident IT user (MS Office proficiency required)
• Ability to travel to HMRC locations as needed
• Pass a standard DBS check and provide proof of Right to Work in the UK

Your success is our priority. Apply today and become part of a community that values your talents and ambitions.

Together, we’ll turn your career dreams into reality. Apply now to make a difference in the Public Sector.

Please be aware that this role can only be worked within the UK and not Overseas.