AMS PSR

On behalf of FCDO we are looking for a Service Catalogue Analyst (Inside IR35) for a 6 month contract. Hybrid working based in either London, Milton Keynes or Glasgow. 

The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners.

The Service Catalogue Analyst is a role within the IT Service Management department of IDD reporting into the Senior Service Catalogue Manager. The Service Catalogue Analyst supports the maintenance of the IDD Service Catalogue, providing accurate information on the offerings available, as well as their expected lead times.

The primary purpose of this role is to ensure that all IT services provided by the organization are accurately documented, easily accessible, and consistently updated. This involves creating and maintaining a comprehensive catalogue of services, which includes detailed descriptions, service levels, and any associated costs.

The Service Catalogue Analyst works closely with various stakeholders, including IT teams, service owners, and business units, to gather and validate information about the services offered. They also ensure that the service catalogue aligns with the organization's overall IT strategy and business objectives. By doing so, they help improve service delivery, enhance customer satisfaction, and support decision-making processes.

As a Service Catalogue Analyst your main responsibilities will be:

• Reporting to the Senior Service Catalogue Manager in a timely manner.
• Supporting the management and prioritisation of requests, via a backlog, to create, update, disable or archive Service Catalogue items.
• Supporting Tooling teams to build the workflows within the ITSM toolset to meet the needs of catalogue requests.
• Ensuring the Service Catalogue items accurately reference appropriate CIs and other data points.
• Maintaining Service Catalogue standards to provide a consistent user experience, suggesting Service Catalogue user experience enhancements as needed.
• Producing guidance material and templates to promote consistency and quality within the Service Catalogue and improve understanding of the Service Catalogue in the wider organisation.
• Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government’s diplomatic, development and consular work around the world.

Essential:

• An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.) 
• Able to show an awareness of different products and services.
• Able to identify and engage with users or stakeholders to collate user needs evidence.
• Can understand and define research that fits user needs.
• Can use quantitative and qualitative data about users to turn user focus into outcomes.
• Can work independently, share information and assist others with requests for service.

Desirable:

• ServiceNow experience.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".