AMS PSR

• Act as a senior Workday HCM authority, providing functional and technical leadership across areas such as: 
  1. Core HCM
  2. Organisations, Staffing Models and Job Architecture
  3. Business Process Framework
  4. Compensation, Absence, Talent and/or Performance (depending on scope) 
• Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively and resources are aligned to demand. 
• Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets, and driving continuous improvement where breaches occur. 
• Ensure effective communication with business stakeholders, providing timely updates on incidents, service performance, and changes impacting operations. 
• Define, promote and assure best practice for Workday HCM configuration, design and support across the team. 
• Provide technical assurance and peer review of designs, configurations and changes delivered by colleagues, system integrators and third-party suppliers. 
• Lead and facilitate complex requirements-gathering and design workshops, translating business needs into clear functional designs and configuration decisions. 
• Drive business process improvement, standardisation and optimisation in line with shared services and government best practice and reduce incident volumes. 
• Oversee enhancements, releases and regulatory changes, ensuring quality, compliance and auditability. 
• Provide oversight of testing activities including system testing, integration testing and user acceptance testing, acting as an escalation point for complex defects and issues. 
• Build and maintain effective working relationships with senior HR stakeholders, programme leadership, architects and suppliers. 
• Provide clear and timely communication of risks, options and recommendations to support decision-making. 
• Support transition to service and ongoing operational support, including knowledge transfer, documentation and handover to support teams. 
• Provide day-to-day technical supervision, coaching and mentoring to Band D/E colleagues and contractors. 
• Contribute to capability development, knowledge-sharing and succession planning within the Workday team. 

• Significant experience working with Workday HCM in a senior configuration, implementation or support role. 
• Deep understanding of end-to-end HR processes within large, complex organisations. 
• Proven experience providing technical leadership, assurance or oversight within ERP or SaaS environments. 
• Experience supervising, mentoring or coaching other consultants, analysts or partners. 
• Strong experience gathering, validating and translating complex business requirements into functional designs. 
• Excellent stakeholder management and communication skills, with the ability to influence at senior levels. 
• Experience working within a structured delivery environment, such as Agile, SAFe or hybrid methodologies. 

• Experience working within a government, public sector or shared services environment. 
• Exposure to Workday Payroll and integrations with third-party payroll providers. 
• Experience supporting Workday integrations, reporting and analytics. 
• Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to support transformation, data migration or operating model design. 
• Relevant Workday or professional certifications. 

• Collaborative and team-focused, with a commitment to shared success.
• Proactive and adaptable, able to work effectively in a changing programme environment.
• Detail-oriented, with a strong focus on quality, compliance and documentation.
• Customer-focused, with a desire to improve services and user experience.
   
   

• Flexible and hybrid working arrangements.
• A generous annual leave allowance.
• Excellent defined benefit pension scheme.
• Access to training, professional development and Workday-related learning opportunities.
• Employee wellbeing support and inclusive working environment.
• Opportunities to develop your career within Digital & Information or the wider organisation.

We value our employees and recognise the importance of ongoing professional development in enabling people to fulfil their ambitions. Whether you are starting out in your career or looking to build on existing experience, we can provide you with opportunities to work towards your goals.

Our in-house expertise is vast, whether you’re interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you. 

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
 
 Inclusion and Accessibility

UKSBS is an inclusive and Disability Confident employer and welcomes applications from candidates of all backgrounds. We are committed to making reasonable adjustments throughout the recruitment process and employment.

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.