AMS PSR

• Act as a Workday HCM subject-matter expert, providing functional and process expertise across areas such as:
• Core HCM
• Organisations, Staffing Models and Job Architecture
• Business Process Framework
• Compensation, Absence, Talent and/or Performance (depending on scope)
• Resolve Workday incidents and service requests across HCM, Finance, and/or Payroll modules, ensuring timely and accurate issue resolution in line with SLAs.
• Triage and prioritise incidents (P1–P4), applying structured investigation techniques to diagnose root causes and implement effective fixes.
• Manage assigned tickets through to closure, maintaining clear, auditable updates and ensuring a high-quality user experience.
• Collaborate with functional and technical teams to resolve complex issues, escalating where necessary with sufficient detail and impact assessment.
• Adhere to defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded.
• Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives.
• Maintain accurate documentation including knowledge articles, known error records, and troubleshooting guides to support faster resolution and team capability.
• Work closely with programme teams, HR and Payroll stakeholders, and system integrator partners to design, configure and deliver Workday HCM solutions.
• Lead and contribute to requirements-gathering and design workshops, documenting outputs and translating them into clear functional designs and configuration decisions.
• Support business process re-engineering and continuous improvement initiatives, ensuring alignment with Workday best practice and government shared services principles.
• Produce and maintain high-quality functional documentation, including configuration workbooks, design decisions, impact assessments and change requests.
• Support testing activities including system testing, integration testing and user acceptance testing, ensuring issues are logged, tracked and resolved.
• Build and maintain effective working relationships with internal teams, UKSBS clients and third-party suppliers.
• Provide clear and timely communication, presenting information at the appropriate level to support decision-making.
• Support transition to service and ongoing operational support, including knowledge transfer, documentation and handover to support teams.

• Demonstrable experience working with Workday HCM in a configuration, implementation or support role.
• Strong understanding of end-to-end HR processes within a complex organisation.
• Exposure to Workday Payroll or integrations with third-party payroll providers.
• Experience gathering, analysing and documenting business requirements and producing high-quality functional specifications.
• Hands-on experience configuring Workday business processes, data structures and security roles.
• Experience supporting or delivering testing activities within an ERP or SaaS environment.
• Ability to work collaboratively across multi-disciplinary teams and with a range of stakeholders.
• Excellent written and verbal communication skills.
• Experience working within a structured delivery environment, such as Agile or hybrid methodologies.
   
   

• Experience working within a government, public sector or shared services environment.
• Experience supporting Workday integrations, reporting and analytics.
• Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to support transformation, data migration or operating model design.
• Experience supporting audit, compliance or data protection activities.
   
   

• Collaborative and team-focused, with a commitment to shared success.
• Proactive and adaptable, able to work effectively in a changing programme environment.
• Detail-oriented, with a strong focus on quality, compliance and documentation.
• Customer-focused, with a desire to improve services and user experience.
   

• Flexible and hybrid working arrangements.
• A generous annual leave allowance.
• Excellent defined benefit pension scheme.
• Access to training, professional development and Workday-related learning opportunities.
• Employee wellbeing support and inclusive working environment.
• Opportunities to develop your career within Digital & Information or the wider organisation.

We value our employees and recognise the importance of ongoing professional development in enabling people to fulfil their ambitions. Whether you are starting out in your career or looking to build on existing experience, we can provide you with opportunities to work towards your goals.

Our in-house expertise is vast, whether you’re interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you. 

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
 
 Inclusion and Accessibility

UKSBS is an inclusive and Disability Confident employer and welcomes applications from candidates of all backgrounds. We are committed to making reasonable adjustments throughout the recruitment process and employment.

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.