AMS PSR

On behalf of The Department for Transport, we are looking for a Technical Customer Service Advisor (Inside IR35) for a 6 month contract based on site 5 days a week in Southampton.

Transport matters and what we do at the Department for Transport matters. Click here here to find out more about working for DfT and its agencies. We are different people, one team.

As a Technical Customer Service Advisor, your main responsibilities will be:

• Providing first-line support to internal and external customers via phone, walk-ins, Microsoft Teams chat, and email using the agency’s IT Service Management (ITSM) tool.
• Resolving incidents, service requests, and problems within agreed target timeframes.
• Maintaining accurate ticket documentation and updating configuration records to a high standard.
• Creating and updating knowledge articles and sharing findings to support team learning.
• Communicating clearly and professionally during both routine requests and major incidents.
• Working closely with IT System Engineers for escalations and problem resolution.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DfT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".