AMS PSR

On behalf of Defra, we are looking for a Customer & Engagement Team Member (InsideIR35)

6 Month contract - Possibility of extension.

Hybrid - 2 days in office / 3 days WFH - Dorset or Somerset.

This is exciting opportunity to join the Environment Agency’s Wessex Customers & Engagement team.

You'll work with national and area-based colleagues, providing diverse information to a wide range of customers. You'll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.

As a Customer & Engagement Team Member, your main responsibilities will be to:

• Deliver excellent customer service to people across the Wessex area.
• Manage incoming customer enquiries and Freedom of Information requests via email, telephone and letter.
• Work with teams and colleagues across the Environment Agency to gather accurate information.
• Respond to customer enquiries, within statutory timeframes.
• Use our tracking database to accurately record all customer enquiries and responses

Essential:

• Excellent written and verbal communication skills
• Able to produce high quality work
• Organised, flexible, able to prioritise workloads and meet tight deadlines
• Experience of dealing with customer enquiries and data requests
• Excellent interpersonal skills and be confident in engaging with customers and colleagues
• Good IT skills. Able to use Microsoft packages including Outlook.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, Defra guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant 

Defra guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".