AMS PSR

On behalf of FCDO we are looking for a Data Centre Infrastructure Engineer (Inside IR35) for a 12 month contract, based onsite in Reading and Basingstoke.

An active DV Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active DV clearance.) 

Rosa is an IT capability and service, that enables collaborative working up to and including SECRET with the very latest technologies. It’s a very exciting time for the Rosa Service Organisation (RSO). As a unique organisation within Government, we continue to grow and develop. Our people are the single most important element to our success and creating a development offer that encourages and supports career development and progression is critical.

This is a fantastic opportunity to be a part of a growing team in a modern and flexible working environment. This is a varied and exciting role for an experienced, intelligent and enthusiastic individual looking to drive forward the design and delivery of secure capabilities that will transform the Rosa Service.

In this role you will be responsible for:

• To receive, respond, resolve, and complete service requests and Break / Fix tickets within the DC
• To receive, assess and complete patching / de-patching requests as well as other cable tasks such as installation and running cables
• Complete IT equipment installation, relocation and decommission requests and to applicable internal, manufacture and industry standards (server, switches, routers, etc.)
• Provide remote hands problem solving support (server reboots and visual inspections etc).
• To escort third party engineers and ensure their compliance with the site standards.
• Ensure that risk assessments are prepared and used for all tasks undertaken to ensure safe working practices at all times
• Maintaining and developing the team’s procedures, documentation, and knowledge base.
• Ensure that data centre components and assets are managed and documented.
• Learning and cooperating with existing Data Centre Engineers
• Develop process and procedures for Data Centre operations and ensure compliance with relevant standards
• To assist in troubleshooting across technology towers on infrastructure components.

Skills Required

Essential:

• Previous experience working maintaining infrastructure and compute equipment in data centres.
• Knowledge of Infrastructure Technologies & Networking Concepts. An understanding of data centre best practices and industry standards.
• The use of fault diagnosis techniques with and without test equipment.
• An understanding of the health and safety requirements applicable to a data centre environment.
• Ability to work well within a team and also operate independently when required.
• Experience with different types of hardware appliance types, equipment installations, power technologies, line replaceable item swaps, upgrades, patching mediums (fibre/copper) etc.
• Troubleshooting, ability to diagnose potential issues and offer solutions as well as offering advice to product teams about physical constraints and limitations.
• Maintaining thorough documentation and creation of the required procedures and standards.
• Experience working with vendors to ensure compliance and compatibility.
• A Full UK driving license with a vehicle. (Must be able to commute or stay overnight).
• A flexible approach to working hours, on call and overtime when required.

Desirable:

• You will have relevant Computer Science, Information Technology, Information Security or Systems Engineering qualification; or equivalent related qualifications or experience.
• Experience of working with Agile methodologies.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Commitment

FCDO guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".