AMS PSR

Marine Management Organisation

On behalf of Maritime Management Organisation (MMO), we are looking for a IT Service Manager (Inside IR35) for a 9 month (until end of March 2027) contract based in Newcastle (2-3 days per week on site).

As a IT Service Manager, your main responsibilities will be:

• Work closely with business specialists/service designers to translate business requirements and user needs into new services / products or enhancements to existing services and user experience
• Create and manage service / product backlogs, prioritising effectively in conjunction with key stakeholders against a wide range of factors, whilst actively leading supplier delivery
• Agree and manage user story sign off, including prioritisation for sprint planning.
• Create and maintain strong and effective stakeholder engagement with a range of business and programme partners.
• Analyse end to end digital user journeys using evidence and analytics, ensuring user researcher findings are captured and reviewed against the user experience design
• Create multi-channel support models for services working with wider delivery partners
• Proactively identify problems and issues that may affect the successful adoption of the service
• Apply proven communication, analytical, and problem-solving skills to ensure that the team’s plans and objectives are achieved
• Gather and analyse data on costs, benefits and service performance to inform and drive continuous improvement
• Understand the holistic picture of MMO service delivery and technical plans to ensure cross service impacting and analysis occurs
• Communicate credibly with a wide range of digital delivery partners both internally and external.

Essential:

• An awareness of Agile methodology / ways of working
• Ability to proactively and effectively collaborate with all members of a multidisciplinary team
• Ability to clearly communicate at all levels, translating technical information for non-technical audiences
• Being able to focus on internal / external user needs to deliver and continuously improve user centric services
• Ability to translate business requirements into user stories, including clear acceptance criteria to ensure agreed delivery conditions are met
• Being able to quickly problem solve or change priorities in partnership with stakeholders, using a wide spectrum of data and analytics to inform and present options
• Ability to plan and monitor IT partner / supplier delivery
• Being able to partner our testing team, to plan and oversee all aspects of testing and defect management to assure planned releases and deployments

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, MMO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

DE&I Commitment

MMO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant 

MMO guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".