AMS PSR

On behalf of DWP, we are looking for an IT Service Transition Manager for a 12 Month (Inside IR35) Hybrid contract based up to 3 days per week in Newcastle.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

The core purpose of this IT Service Tansition Management role is working in Live Service to support a number of critical Benefit Payment Services

Key Responsibility

• To apply Service Management principles to a portfolio of Live IT Services of differing technologies, focussing on maximising Service Availability.

Technical Skills Required

• Service Transition Management - responsible for managing the transition of new and existing services through the service transition process, embedding into the live DWP Digital environment support arrangements, ensuring operational readiness, stakeholder coordination, and minimal impact on existing services in line with Service Management policy and procedures.

• Service Management Tooling – to perform effective Incident, Problem and Change Management

• Customer Service Management – supporting the needs of Agents and Customers in the Business.

Knowledge and Experience

• Service Management experience in large scale IT, layered multi-supplier organisations and services.

• Experience in working with Business Stakeholders to deliver IT service excellence.

• Experience of Applications using different hosting solutions (e.g. Cloud & Datacentre)

• Proven experience of transitioning new and refactored services into an established Live Service team.

• Knowledge of a Service Management Framework e.g. ITIL

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".