AMS PSR

On behalf of The Home Office we are looking for a Technical Digital Content Lead for a contract up to March 2026 based remotely (with office attendance if/when required from a local hub)

The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm; in doing so, we make a vital contribution to HM Government’s plan for a stronger, fairer, outward-looking and united Britain. 
 
 The Home Office covers three systems: Homeland Security, Public Safety and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public. These are difficult areas that can rapidly change in the global environment we work in – this makes us one of the most exciting and stimulating government departments in which to work.

About the role:

Transform complex automation concepts into clear, compelling content that drives understanding and adoption across the Home Office. As our technical capability grows, you'll create user-focused content that makes our automation solutions accessible and engaging for diverse audiences.

You'll work across our automation projects, ensuring technical documentation, user guides, and success stories effectively communicate our innovation journey and £50m+ benefits realisation.

As a valued member of the team, you will be:

• A technical translator – making complex concepts clear
• A content architect – creating user-focused documentation
• A storyteller – crafting compelling case studies
• A standards champion – ensuring accessibility and quality

This role bridges our technical and communications functions, ensuring our automation story is both accurate and engaging.

As a Technical Digital Content Lead your main responsibilities will be to: 

• Create clear, user-focused technical documentation
• Write engaging case studies and success stories
• Develop user guides and training materials
• Design and maintain content standards
• Ensure all content meets accessibility requirements
• Create presentation materials for senior leaders
• Write benefits realisation narratives
• Maintain technical content library
• Support thought leadership content
• Provide editorial guidance to the team

Essential criteria

• Content design qualification or equivalent experience
• Technical writing expertise
• Experience writing for different audiences
• Understanding of accessibility standards
• Digital content creation skills
• Editorial expertise

Desirable criteria

• Government content experience
• Knowledge of automation/AI
• Style guide development experience
• User research experience
• Training content development

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, the Home Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The Home Office guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.