AMS PSR

On behalf of DWP, we are looking for a Junior IT Service Manager for a 6 Month contract based in Manchester or Blackpool.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

As a Junior IT Service Manager your main responsibilities will be:

• To create, maintain and manage knowledge on behalf of the Workplace Computing Product

• Manage the end-to-end delivery of Workplace Computing Incidents, Problems and Requests

• To utilise knowledge of service management frameworks ensuring ITSM best practice adherence

• To identify trends and establish continual service improvement initiatives to improve UX

• To effectively manage stakeholder relationships, building long term collaborative networks with Internal and External Teams

Essential:

• Experience working in IT Service Management, ideally within a large Enterprise organisation

• Good Verbal and Written communication skills

• Ability to take technical information and process into friendly user/ management Information

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant / Commitment

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".