AMS PSR

On behalf of DWP, we are looking for a Technical Business Analyst for a 7 month (Inside IR35) contract based Hybrid in Manchester or Blackpool.

This is a strategic opportunity to support the delivery of large, complex, cross-cutting programmes within DWP’s Technology Services. The role spans multiple DWP Business Units to achieve strategic digital and business outcomes.

We’re seeking an experienced Technical Business Analyst with a strong focus on the technical aspects of service delivery. You’ll have a proven track record of identifying, documenting and assuring requirements, while managing risks, assumptions, issues and dependencies across large, complex programmes.

This role suits candidates who can operate effectively at a senior level, engaging with both internal and external stakeholders, including third-party suppliers. You should be comfortable working across a range of technologies and delivery environments.

As a Technical Business Analyst your main responsibilities will be to:

• Work with internal stakeholders and 3rd party suppliers to translate business requirements into IT service features.
• Support the delivery of these features into new and existing IT services, and assist with the quality assurance of the overall solution.
• Communicate effectively across both technical and business teams, ensuring the requirements and acceptance criteria are aligned.
• Manage stakeholder relationships and ensure consistent alignment across business and technical stakeholders.
• Document, manage, and resolve issues and risks in a timely and appropriate manner.
• Understand how services operate in live environments, including interpreting system dashboards and supporting user experience.

Essential:

• Full end to end project lifecycle of technical and business requirements, including transition into operational service.
• Experience managing and implementing changes to baseline requirements.
• Development of acceptance criteria to support service quality assurance.
• Facilitation of business priorities for change initiatives of medium to large complexity.
• Documentation of processes and work instructions for live service delivery.
• RAID management experience across complex IT programmes.
• Effective stakeholder management, communication, presentation and facilitation of stakeholder meetings to achieve outcome decisions.
• Familiarity with enterprise systems (e.g., Oracle, ServiceNow), cloud and hosted services, Agile delivery, and ITIL practices.

Desirable:

• Previous experience working on large, complex projects, ideally within a government department or public sector environment.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".