AMS PSR

On behalf of DWP, we are looking for a ServiceNow Developer for a 7 Month (Inside IR35) contract based Hybrid in Birmingham, Blackpool, Leeds, London, Manchester, Newcastle or Sheffield.

You'll be joining the Intelligent Service Operations Project (ISOP), supporting it's on-going implementation. The role focuses on delivering business enhancements to the DWP Place offering within the department, helping to meet it’s strategic objectives. This is a ring fenced budget within TCS DWP Place for a dedicated ISOP development & delivery squad.

As a ServiceNow Developer, you’ll be part of a dynamic Product Delivery Unit (PDU), contributing to the development and configuration of the ServiceNow platform. You’ll work across multiple squads, supporting both business as usual and project workstreams, ensuring that solutions are secure, scalable, and aligned with ITSM best practices.

As a Service Now Developer your main responsibilities will be to:

• Deliver new configurations and functionalities to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap.
• Troubleshoot and resolve complex issues within the ServiceNow platform.
• Complete assigned stories and escalate blockers to ensure timely, high-quality delivery.
• Collaborate with Delivery Managers feature teams and stakeholders.
• Create and maintain clear documentation.
• Ensure secure, performant configuration of ServiceNow products.

Essential:

• Minimum 2 years of hands on development experience on the ServiceNow platform.
• Excellent understanding of core ServiceNow platform components including Service Portal, Workspaces, and UI Builder.
• Strong understanding of both client side (e.g. UI policies, client scripts) and server side functionality (e.g. Business Rules, APIs) within ServiceNow.
• Experience working in large scale organisations and/or Public Sector environments with ServiceNow implementations.
• Proven ability to troubleshoot and resolve complex issues across an enterprise tooling infrastructure.
• Experience building, configuring and implementing ServiceNow features and integrations.
• Solid understanding of ITSM processes (incident, problem, change) and experience delivering within agile delivery frameworks.

Desirable:

• Knowledge of Angular, HTML, CSS.
• ITIL Qualification or relevant experience/skills.
• Current ServiceNow platform Certification.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".