AMS PSR

On behalf of the MOD, we are looking for a Senior Service/UX Designer (Inside IR35) for a 5 month contract working REMOTELY with occasional travel to the London Office.

An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.) 

Join the MOD as a Senior Service Designer and help shape services that truly matter.

We’re looking for a user-centred design expert to lead the creation of intuitive, inclusive and accessible services for the Ministry of Defence. This is a high-impact role where your work will directly support people through critical life events and complex challenges. If you thrive in agile environments, collaborate well with User Researchers and multidisciplinary teams and have a passion for designing services around real user needs, this is your chance to make a meaningful impact in a high-profile government setting.

As a Senior Service/UX Designer your main responsibilities will be to:

• Advise teams on designing inclusive, accessible and environmentally sustainable content or services.
• Design and deliver ethical services that consider the personal and social context of users.
• Ensure services meet accessibility regulations and GDS standards.
• Help teams understand and apply user-centred design principles.
• Align design work to the goals and vision of their organisation.
• Use risks, opportunities and constraints in technology, systems and policy to shape design.
• Identify and create new design patterns and components.
• Support other designers in applying iterative design principles and agile methodologies.
• Iterate and improve complex designs based on successive rounds of research.
• Prototype complex ideas and adapt designs quickly to changing requirements, priorities or user needs.
• Lead and coordinate design work within your team and communicate the value of user-centred design.

Essential:

• Expertise in crafting end-to-end services and user experiences using UCD principles and journey mapping.
• Advanced skills in service blueprinting, wireframing, prototyping and interaction models using tools like Figma and Sketch.
• Proven ability to lead cross functional teams, facilitate design workshops, mentor junior designers and collaborate effectively with product managers and developers.
• Proficient in user research, usability testing, data visualisation and applying insights to enhance services.
• In-depth understanding of WCAG standards, accessibility testing, and inclusive design principles to create equitable experiences for diverse user groups.
• Experience working in Agile/Scrum environments, iterating designs based on sprint cycles and feedback loops.
• Experience working with the GDS framework and design system.
• Experience working to government standards.
• Adaptive mindset to respond to evolving user needs and business priorities.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, the MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The MOD guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following “this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.