AMS PSR

On behalf of National Savings & Investments, we are looking for a Reporting Analyst (Inside IR35) for an 11 month contract based Hybrid London, Durham, Lytham or Glasgow.

About the role

As part of Enterprise Service Management (ESM), this role supports reporting activities across the Directorate in relation to NS&I’s Multi-Supplier Model and its Strategic Supplier Partners. This involves gathering, analysing and presenting information about the ESM service management function, its processes and suppliers. This includes tracking key performance indicators (KPIs) and metrics to assess service performance, identify areas for improvement, and support alignment with business goals.

You will contribute to in-year reporting by supporting the production of regular performance reports for internal stakeholders, working with the wider ESM team to help colleagues understand operational performance and support the capture of accurate forecasts.

Working with a range of data sources including service management tools, databases, portals and audits, you will support the team in monitoring and reporting on supplier performance across outsourced service contracts. This role requires an individual with strong analytical skills, attention to detail and the ability to manage competing priorities, with confidence communicating insights and responding to stakeholder needs.

As a Reporting Analyst, your main responsibilities will be to:

• Support the production of performance reports using ServiceNow, Excel and Power BI.
• Design, collate and contribute to the production of daily, weekly, monthly and annual Quality Assurance and Performance reports.
• Validate and reconcile supplier data to ensure accuracy and consistency.
• Analyse data to identify trends, issues and areas for improvement.
• Work with service and supplier managers to provide insight into performance.
• Communicate findings clearly to internal stakeholders.
• Assist with the creation of dashboards and reporting outputs.
• Support ad hoc data requests across multiple service areas.

Essential:

• Experience designing and producing reports in various systems such as Excel, Power BI and/or ServiceNow.
• Ability to engage with a range of stakeholders in a complex environment, including supporting interactions with senior colleagues where required.
• Experience working within complex and large-scale transformation programs and able to operate in a fast-paced, dynamic and SIAM team.
• Experience of technical data interpretation, management and handling.
• Experience of working with Microsoft Excel, Forms and M365.
• Ability to integrate and analyse information and data from various sources, with strong attention to detail and the ability to produce clear and concise reports and outputs.
• Excellent customer service and relationship management skills.
• Strong interpersonal skills with the ability to build strong relationships across all levels of internal and external stakeholders and communicate effectively.

Desirable:

• Understanding of Lean, Agile and DevOps principles within a Customer & Service centric delivery environment.
• Experience working with operational or service related data.
• Experience using ServiceNow – NS&I’s chosen ITSM Tool – with an understanding of its reporting capability would be advantageous.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, NS&I guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Commitment

National Savings & Investments guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".