AMS PSR

On behalf of The Ministry of Justice, we are looking for a Senior User Researcher (Inside IR35) for a 4 month contract based Hybrid in any UK MoJ Office.

The team and project

You’ll be join the Cloud Optimisation and Accountability Team. Their OKRs for the year focus on reducing cloud costs and carbon impact of cloud services across the organisation. The team includes a Senior PM, a Delivery Manager and DevOps engineers, but they do not currently have user research capability.

Your role is to bring the user lens. You’ll help the team understand how people across MOJ use cloud services, how decisions are made and what behaviours need to change to meet the department's new objectives.

As a Senior User Researcher your main responsibilities will be:

• Leading end to end user research for a technically focused programme
• Planning and running qualitative research with engineers, architects, product teams and other internal users
• Mapping behaviours, motivations, habits and blockers around cloud usage
• Turning insight into clear actions that help reduce cost and carbon impact
• Giving evidence based recommendations to influence decisions and OKRs
• Working with the Senior PM and Delivery Manager to shape strategy
• Presenting findings to stakeholders across digital and technology teams

Essential:

• Strong experience as a Senior User Researcher
• Comfortable researching technical users such as DevOps teams or engineers
• Able to work independently, define research approaches and bring clarity
• Skilled at managing stakeholders in complex organisations
• Strong analysis and evidence based storytelling
• Experience in behaviour change or adoption research is a bonus
• Any experience in cloud, FinOps or DevOps environments is helpful (not essential)

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, MOJ guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The Ministry of Justice guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".