AMS PSR

On behalf of The Ministry of Justice, we are looking for a Senior Service Now Developer (Inside IR35) for a 3 month contract based Hybrid in any MoJ Office.

The Ministry of Justice is looking for an experienced Senior ServiceNow Developer to lead a major improvement programme across its security incident reporting capability. This is a high-impact role where your work will directly support security governance, incident reporting accuracy and data quality across a critical national platform.

You’ll take ownership of a focused piece of work to stabilise, rebuild and enhance the SECGOV Record Producer and its related workflows. This includes correcting long-standing defects, improving form and workflow behaviours and delivering a redesigned categorisation structure used across the department.

Your work will help the MoJ deliver more accurate reporting, stronger GDPR compliance and a smoother experience for thousands of staff who rely on the platform to report incidents.

As a Senior Service Now Developer your main responsibilities will be to:

• Implement small, medium and large fixes across the SECGOV Record Producer.
• Redesign form logic, UI policies and client scripts for better data capture.
• Rebuild and rationalise variable-field structures and data dictionary elements.
• Introduce new incident categories and subcategories.
• Improve workflow automation, including tasking and progress tracking.
• Resolve data quality issues affecting dashboards and Power BI reporting.
• Enhance mapping, assignment logic and form behaviour across all incident types.
• Develop securely with a focus on protecting sensitive and personal data.

Essential:

• Strong experience as a ServiceNow Developer.
• Deep understanding of Record Producers, flows, UI policies and client scripts.
• Experience with complex form logic, variable sets and workflow design.
• Background in incident, request or case management workflows.
• Experience resolving complex platform defects and data-quality issues.
• Ability to work in secure or regulated environments.
• A hands-on approach with the ability to deliver improvements from day one.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. 

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, MOJ guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The Ministry of Justice guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".