AMS PSR

On behalf of Government Legal Department, we are looking for a G7 Head of HR Systems and Service Improvement - (Inside IR35) for a 3-month contract working on a hybrid basis with an expectation of 2-3 days per week in the London or Leeds offices

We have a short-term opportunity for an experienced HR systems and service improvement lead to help drive forward key digital and service improvement priorities within HR Operations.

GLD’s HR Division provides strategic partnering, professional advice, and in-house HR and payroll services to over 3,500 employees across GLD, AGO (Attorney General’s Office) and HMCPSI (HM Crown Prosecution Service Inspectorate). We are committed to continuous improvement and to creating an environment that supports and values our employees.

On a day-to-day basis, the HR Operations Team are responsible for:

• Providing the first point of contact for HR and payroll queries
• Administering employee and payroll changes
• Providing accurate and compliant payroll and pensions services
• Managing third party occupational health, employee assistance and employee benefit schemes to support personal and financial wellbeing
• Maintaining and optimising GLD’s HR and Payroll iTrent platform (internally branded as MyHR)
• Providing management information and people analytics to support local and strategic decision making

You will lead projects to deliver key People Strategy priorities: providing efficient, high-quality HR services to our employees and improving the user experience through continuous improvement and optimisation of our current platforms.

As part of our drive to provide efficient, high-quality HR services, you will lead the digitalisation of HR processes and deliver system improvements that support business objectives. You will lead a small team of HRIS specialists responsible for maintaining and optimising iTrent on behalf of HR, while improving the user experience, increasing efficiency, and enhancing self-service.

You will also work closely with Digital colleagues to ensure that ServiceNow, GLD’s ticketing and case-handling platform, is aligned to organisational structures and HR processes, meets the needs of HR users, and that requests for change are effectively scoped, progressed, and implemented.

As a G7 Head of HR Systems and Service Improvement - (Inside IR35), your main responsibilities will be:

Manage and support a small HRIS team and drive improvements to iTrent/MyHR to enhance user experience and self-service

Lead priority HR systems and service improvement activity, promote a culture of continuous improvement across the team and provide project and change management support for digital and non-digital projects as required.

Scope, prioritise and progress MyHR and Service Now change requests and chair the MyHR and HRSD Change Boards

Build strong and constructive relationships with Digital colleagues to ensure shared priorities are understood, changes are well governed, and solutions are delivered in line with business needs and agreed standards.

Develop a strong understanding of user needs, business priorities and current challenges and work with HR stakeholders to identify and implement more efficient and effective ways of using available technology that are user-focused and aligned to business need

Person Specification

We are looking for an experienced HR Operations professional with a proven track record of leading continuous improvement projects and delivering digital HR services. While experience of working with HR information systems is essential, this is not an IT operations role requiring technical software skills.

Essential Skills and Experience:

• A strong focus on digital innovation and continuous improvement
• Proven experience delivering HR services via digital platforms, including an in-depth knowledge of HR information systems, self-service portals and other digital tools and platforms
• A good understanding of HR policies and process across the entire employee lifecycle
• Ability to think strategically and creatively to develop and implement digital HR solutions and continuous improvement projects to resolve problems and support team and/or organisational priorities
• Excellent verbal and written communication skills
• Ability to develop and nurture productive working relationships across teams and collaborate with stakeholders at all levels.
• Strong project and change management skills, including leading multi-disciplinary teams, managing multiple projects simultaneously, prioritising tasks, and meeting challenging deadlines.
• Working knowledge of data privacy and security requirements

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, Government Legal Department guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

DE&I Commitment

Government Legal Department guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".