AMS PSR

On behalf of DWP, we are looking for a Security Services Manager until 31st March (Inside IR35) for a hybrid contract based in Birmingham, Blackpool, Glasgow, Leeds, Manchester, Newcastle or Sheffield.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
• Help people to plan and save for later life, while providing a safety net for those who need it now
• Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
• Improve experience of our services while maximising value for money for the taxpayer.

As a Security Services Manager, your main responsibilities will be:

• Reporting into the Head of Security Services, this role will support them in the overall delivery of services and supplies from the Estates Supply Chain Partners, in relation to the STA contract and assisting the other Security Services Managers for Guarding, Security Systems and SCC where required.
• As directed by the Head of Security Services, this role will work in conjunction with internal stakeholders and external parties to assure the highest quality services are delivered to DWP Estate.
• Be the central point of contact for all supplier and services queries across internal DWP stakeholders and suppliers, working in collaboration with Service Delivery Operations, Projects and Change teams, as well as the wider DWP Estates Teams and other supplier stakeholders to establish relationships and identify issues with suppliers and find methods to resolve arising problems.
• As directed by the Head of Security Services, collaborating with the supplier and stakeholders to explore innovative methods of collaboration to provide cost-effective solutions and improve service.
• Supporting the delivery performance of the supplier, ensuring contracted services are discharged correctly. working closely with DWP Category Management (Commercial team) and Supply Chain Management team on issues that require day to day commercial input or escalation as well as working closely with DWP Estates’ Technical Security Function, Cost Management And FBP, Asset and Compliance teams to deal with supplier issues and escalations.
• Working with the Head of Security Services to support delivery of supply chain requirements, collaborating with internal teams to resolve supplier issues, understanding the supplier constraint and delivery difficulties and work with them and stakeholders to provide solutions, undertaking a review of Management Information, identifying potential gaps in service, and collaboratively developing corrective actions with the supplier, Commercial and SCM.

Essential:

• Experience of contractor service delivery management best practice and awareness of innovations and changes within the industry.
• Understanding of CAFM systems to engage with the integrator to ensure compliance data is accurate and required reporting is maintained.
• Operational experience of working with Security / Security Systems contracts and with a range of suppliers.
• Ability to work on multiple complex projects across multiple locations, delivering success and developing reports.
• Good stakeholder management skills, confident in communicating with internal and external stakeholders at various levels of seniority, engaging and collaborating to build effective networks in order to deliver goals and objectives.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".