AMS PSR

On behalf of DWP, we are looking for an Assistant Supply Chain Delivery Manager Inside IR35 for a 6 month contract (poss ext) based Hybrid working (2 days per week in Birmingham, Blackpool, Glasgow, Leeds, Newcastle-upon-Tyne, Pontypridd or Sheffield office and remaining WFH)

From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Government’s largest department.
 
 People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential.
 
 DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better – helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expert functions such as Policy, Finance, Digital and HR.
 
 The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them.

Our ambitions are to:

• Transition to a smaller, more affordable, and adaptable estate
• Invest in improving DWP’s buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works
• Meet our agreed Government Greening Commitments - creating a culture where sustainability is embedded
• Expertly deliver cost effective services
• Create a professional working culture that is best in class across the Government Property world.

This role will take ownership of the performance management of one of our estates suppliers This role will represent DWP Estates as the intelligent client against agreed performance metrics and will foster a collaborative relationship to drive innovation and identify improvement opportunities

Key accountabilities

• Reporting into the Services & Supplies Supply Chain Managers, this role will support the Supply Chain Managers in the overall management of Estates Supply Chain Partners.
• As directed by the Supply Chain Managers this role will work in conjunction with internal stakeholders and external parties as listed below.
• Supporting the performance management of the applicable supplier, providing ongoing performance and risk management against the agreed contractual performance obligations and ensuring contract management is effectively discharged. 
• Overseeing the development of corrective actions to improve performance, working closely with DWP Category Management (Commercial team) on issues that require commercial input or escalation as well as working closely with DWP Estates’ H&S teams to obtain operational insights.
• Responsible for supporting performance management governance of the applicable supplier, undertaking review of Management Information, identifying potential gaps in service and collaboratively developing corrective actions with Facilities Management.
• Working with the DWP Estates’ Performance & Audit team to develop a performance framework to set out performance data and reporting requirements that are aligned to contractual obligations / KPIs reflecting DWP’s business requirements. 
• Support review of performance audit against contractual obligations.
• Supporting the management and coordination of the Integrator CAFM system and associated supplier systems.
• Effectively supporting the supplier/client relationship across the Estates stakeholders, this role will support translation of Estates’ business requirements into the services required and support DWP Category Management team to oversee the contractual relationship between DWP and the Supplier Partner.
• This role will work collaboratively to ensure Estates Control Framework and End 2 End processes are effectively embedded and articulated across with the Supplier Partner and monitor the performance of the Supply Chain and the health of the relationships.
• Supporting to build a strategic and collaborative relationship with the Supplier Partner to foster innovation and actively identify risks, continuous improvement opportunities to improve service, efficiencies and value for money.
• Ensuring the Supplier Partner delivers outcomes that our customers need and at the requisite service quality.
• Working alongside the wider DWP Estates Supply Management Team, providing support in development and implementation of DWP Estates’ Integrator and the Supply Chain performance management framework and category strategy.
• Have detailed understanding of the relevant supplier category strategy to support implementation and development plans as agreed by the DWP Category Management team and the Estates stakeholders.

Essential:

• Experience of performance management best practice and awareness of innovations and changes within the industry
• Understanding of CAFM systems
• Experience of working with facilities management and security services contracts and with a range of suppliers
• Ability to work on multiple complex projects across multiple locations, delivering projects to plans and developing reports
• Proven stakeholder management skills, confident in communicating with internal and external stakeholders at different levels of seniority, engaging and collaborating to build effective networks to deliver goals and objectives
• Awareness of Supplier and Customer Relationship Management tools and techniques
• Understanding of risk management strategies and processes and ability to build effective client and stakeholder relationships

Desirable

• Experience in mobilisation and de-mobilisation of TFM contracts
• Understanding Real Estate and related Statutory, Regulatory and Professional requirements

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidatesU from within that group.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".