Skip to content

General information

Posting ID
123456
Type of employment
Permanent
Organisation
Pool Re Services Limited
Salary Banding MIN
£ 39000
Location
London
Salary Banding MAX
£ 39000
Workplace Type
On-site

Description & Requirements

Receptionist / Executive Office Assistant

Pool RE

Location: London – onsite

Salary: £39 000

We are seeking a highly organised and professional Receptionist / Executive Office Assistant to be the welcoming face for Pool RE and provide essential administrative support to the Executive team. This role is ideal for someone who thrives in a front-of-house environment and enjoys keeping a busy office running smoothly.

About the role:

You will manage the day to day operations of our front of house and reception area, ensuring a warm and efficient experience for visitors and staff. Alongside reception duties, you will support the wider office and Executive team with diary management, meeting coordination, and general administrative tasks. This is a varied and visible role requiring excellent communication skills, strong attention to detail, and a proactive, professional approach.

Role responsibilities:

  • Manage front-of-house and reception operations to ensure a smooth daily experience.
  • Welcome and assist visitors, providing a friendly and professional first impression.
  • Oversee meeting rooms, including preparation, setup, and refreshments.
  • Answer and direct incoming calls, ensuring messages are relayed promptly.
  • Work alongside the Office Manager and provide support as needed
  • Coordinate catering requirements for meetings and events.
  • Monitor and order kitchen, reception, and stationery supplies.
  • Sort, distribute, and manage mail, deliveries, and postal items.
  • Support Executive diary management, meeting scheduling, and communications.
  • Provide cover for the Executive Assistant to the CEO during absences.
  • Track office expenses and support general office coordination tasks.

What we are looking for in you:

You will be a confident communicator with a polished, professional manner and the ability to prioritise in a fast-paced environment. You enjoy being the go-to person who keeps things running smoothly and takes pride in delivering excellent service.

 

Experience & Skills Required

  • Experience in a receptionist, front-of-house, customer service or similar administrative role.
  • Strong organisational skills with excellent attention to detail.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office (Word, Outlook, Excel).
  • Professional appearance, with the confidence to represent the business as first point of contact.
  • Proactive mindset with the ability to anticipate needs and use initiative.
  • High level of discretion and confidentiality.
  • Strong relationship-building skills across all levels of the organisation
  • Good judgement and decision-making skills.
  • Flexible, positive attitude with a willingness to support wider team needs.

Pool RE

Pool Re is a mutual reinsurance company which works in partnership with the UK Government and the insurance industry to ensure that every business in Great Britain can access affordable and comprehensive terrorism insurance. We use our expertise, experience, resources and relationships to help policyholders to understand terrorism risk and identify what they can do to protect their businesses.

Benefits:

  • 25 days holiday entitlement
  • 5 days paid volunteer leave
  • 10% Employer pension contribution
  • Life assurance
  • Income protection
  • Season ticket loan
  • Cycle to work scheme
  • Professional membership subscription

Applications close: 02.12.2025

Interviews: Two-stage interview process 

Apply