AMS PSR

On behalf of The Ministry of Justice, we are looking for a Senior User Researcher (Inside IR35) for a 3-6 Month hybrid contract based 2 days per week in any MoJ office.

We require a User Researcher to join a content team which will consist of two Content Designers and two User Researchers

The Opportunity

Justice information has enormous value, but it can currently be difficult to navigate and varies in quality and consistency. This leads to unnecessary demand, user uncertainty, and added pressure on operations. It also limits the effectiveness of AI tools, which rely on clear, well structured content to provide accurate and reliable responses.

Improving how this information is managed and presented will unlock better user experiences, reduce friction, and enable more dependable digital and AI-driven services.

As a user researcher you will

• Understand how users find and use justice information
• Map pain points across journeys and channels
• Influence the creation of patterns, guidance and processes
• Support future scaling and reuse.
• Experience testing Gov.uk content
• Experience working closely with content designers
• Experience working with Policy teams
• Experience influencing stakeholders to see the bigger picture
• Experience producing journey maps and surfacing painpoints
• Helping policy to identify what priorities are worth focussing on improving

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, MOJ guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The Ministry of Justice guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".