AMS PSR

On behalf of the FCDO, we are looking for a Senior Change and Release Manager (Inside IR35) for a 6 month hybrid contract based 3 days per week in London or Milton Keynes.

Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance

Change Management sits within the IT Service Management department of the Information and Digital Directorate and is responsible for enabling changes to be made to Products and Services with a clear understanding of benefits and risks, by setting standards such as the types of change, approval levels and notice periods.

The Senior Change and Release Manager is a role within the IT Service Management department of IDD, reporting into the Head of Service Centre. They will own the Change Management process, policy and governance procedures.

You will lead teams to work in an agile and multidisciplinary environment. They will have line management responsibilities, including:

• Oversight of direct reports and line management duties throughout their team, team prioritisation and utilisation.
• Demonstrating role model values of diversity and inclusion, leadership and change management in the team, engaging and maintaining the commitment of staff.
• Developing a supporting environment for staff, promoting a culture of constructive feedback, learning, development and flexible working.
• Building an open and collaborative culture within the IDD Change team.

Responsibilities:

• Ensuring that all technical changes to the IT environment are properly assessed for risk and impact, prioritised and scheduled efficiently and authorised and implemented using structured processes.
• Acting as an escalation point for all changes within the IDD pipeline.
• Promote awareness of structured change control across teams.
• Chairing Change Advisory Board meetings, ensuring that key stakeholders are updated on upcoming and priority changes and obtaining approval for centralised changes.
• Supporting Product Teams to understand the level of risk associated from each change, providing guidance on the category of change.
• Negotiating with Product Owners to coordinate the scheduling of all upcoming changes.
• Upwards communication of timely updates and progress reporting to senior IT Service Management leadership for all changes via weekly governance forums or as required.
• Documenting and maintaining Change Management processes and procedures, sharing best practice with Product Owners.
• Overseeing the timely production of Change Management reporting and management information.
• Championing Change Management, actively improving and optimising current processes.
• Collaboration with the wider ITSM capabilities, understanding interfaces, workflows, dependencies and impacts between the capabilities.
• Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government’s diplomatic, development and consular work around the world.

We are looking for someone with strong technical skills and a proven track record of leading and enabling Change Management functions

A minimum of ITIL Foundation is required for this role.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Commitment

FCDO guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".