AMS PSR

On behalf of the MOD, we are looking for a Casework Team Leader x 9 (Inside IR35) until 30th March 2026 contract based Hybrid - London.

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.

The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD’s customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.

The MOD’s aim is to provide its armed forces with the best capabilities to enable them to protect the UK’s security and advance national interests, both now and in the long term.

To do this the MOD has an annual budget of almost £53 billion and a workforce comprising 197,000 people. of which 54,000 are civilians working for the UK MOD.

The work really matters; the MOD offers a range of engaging roles which have a direct impact on the quality of services they provide, in many locations across the UK. We support teams working in HR, Primary Health Care, Corporate Services, and many others.

As a Casework Team Leader, your main responsibilities will be:

• Lead a Casework Team, with task management responsibility for HEO Civil Servants and task management of contingent workforce recruits.
• Make autonomous and sound decisions in accordance with relevant Government Policy.
• Where appropriate, seek guidance from colleagues, Senior members of staff, SMEs and technical specialists.
• Ensure sensitive and personal information is handled in accordance with the Data Protection Act 2015.
• Dealing promptly with queries in a sensitive and respectful manner, identifying if translation or interpretation is required to better aid the applicant.
• Carefully analyse evidence provided and requesting further information from various stakeholders (including applicants) where necessary.
• Provide advice, guidance and support to Casework, DARR, MOD and cross-HMG stakeholders, cultivating positive working relationships a variety of stakeholders to support and drive forward DARR priorities.
• Oversee the recording and utilisation of casework data for various uses, including generating management information, providing statistics for internal and external reporting and in order to contribute to discussions on decision rates, flow rates and resource projections.
• Adhere to and ensure that others are complying with DARR governance protocols.
• Deputise for the relevant Assistant Head when required.
• Support with the training and development of HEOs caseworkers

PLEASE NOTE:

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks.  Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance

Essential:

• Experience of working for Government or working closely with Government in high pace operational delivery environment.
• Experience of leading/mentoring a team with focus on welfare and well being
• Experience of being confident and credible collaborator with stakeholders and other partners to support and drive forward departmental priorities
• Experience of using government policy to make sound decisions to support delivery of departmental objectives
• Evidence of rules-based casework and Operational Delivery
• Experience of working in a fast-paced operational environment.
• Experience of working in a policy-led environment
• Experience of using Microsoft Office especially Excel to intermediate level

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, the MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The MOD guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following “this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.