AMS PSR

On behalf of HSE, we are looking for a Service Desk Analyst - User Administrator (Inside IR35) for a 2 month hybrid contract based up to 3 days per week in Liverpool.

Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance

Job summary

The User Administrator is responsible for managing user accounts, permissions, and access rights across HSE’s IT systems. This role ensures compliance with security standards, supports onboarding and offboarding processes, and provides technical assistance for account-related issues. The position requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with Technology Division, HR, and other divisions.

Job description

Account Management:

• Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other enterprise systems.
• Assign and manage user roles and permissions based on job requirements and security policies.

Access Control & Security:

• Enforce password policies, multi-factor authentication, and other security measures.
• Conduct regular audits of user accounts and access rights to ensure compliance.

Onboarding & Offboarding:

• Coordinate with HR and hiring managers to ensure timely account setup for new employees.
• Remove access for departing employees and maintain accurate records of changes.

Support & Troubleshooting:

• Respond to user inquiries and resolve account-related issues promptly.
• Ensure all assigned incidents and requests are acknowledged and resolved within the defined SLA timelines to maintain compliance and avoid breaches.
• Regularly update work notes and status fields in ServiceNow to reflect progress, keeping stakeholders informed and supporting SLA tracking.
• Escalate complex technical issues to appropriate teams when necessary.

Documentation & Compliance:

• Maintain detailed records of account changes and access permissions.
• Assist in internal and external compliance audits related to identity and access management.

Person Specification

• Strong attention to detail and accuracy when managing user data. Ability to handle sensitive information with confidentiality.
• Ability to prioritize tasks and meet SLA deadlines.
• Competent in using ticketing systems and reporting tools.
• Clear and professional communication skills (written and verbal).
• Ability to liaise effectively with internal teams and end-users.
• Highly organised and methodical approach to work.
• Customer-focused mindset with a commitment to service excellence.

Essential Criteria

• Proven experience of User Administration.
• Strong understanding of Identity and Access Management (IAM) principles.
• Proficiency with Active Directory, Microsoft 365, and other enterprise platforms.
• Familiarity with IT security best practices and compliance standards (e.g., GDPR, ISO 27001).
• ITIL Foundation Certificate (or willingness to work towards qualification)

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, HSE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant 

HSE guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".