AMS PSR

On behalf of Transport Scotland, we are looking for a Digital Delivery Manager (Inside IR35) for a 6 month contract based Hybrid in Glasgow.

Transport Scotland is seeking an experienced Delivery Manager to lead a first-of-its-kind digital pilot, transforming how concessionary travel is accessed by moving from physical travel cards to a mobile-based solution.

The role sits within the Smart and Integrated Ticketing (SIT) and Payment Programme, part of the Transport, Integration and Connectivity Directorate. The programme delivers smart ticketing, payment and digital transport data services across Scotland’s public transport network.

This innovative pilot will explore the use of mobile apps, digital identity, barcode and contactless technologies to enable secure and seamless access to concessionary travel. It will bring together multiple complex services and stakeholders to test the feasibility of a new, national digital solution.

The SIT team is now readying to commence this innovative concession scheme project, assessing the technical viability of delivering it via a digital platform using a mobile app rather than a physical card. This will involve bringing together multiple technologies including barcode, contactless and ticketing standards (e.g. ITSO), to ensure secure and accurate journey data for reimbursement.

Due to a part time secondment of the Senior Project Manager, the team is now looking for an exceptional Delivery Manager to support delivery of this project. The post is required for an initial period of 6 months, with the potential to extend due to ongoing resourcing needs. This post will be line managed by the Senior Project Manager and will report to both the Programme Manager and Senior PM on project activities. You will work closely with a multi-disciplinary team including systems advisors, product managers, business analysts, user researchers and communications specialists.

The post holder should have experience delivering digital projects, ideally involving transport, ticketing or transaction-based platforms, with exposure to technologies such as barcode, contactless payments or ITSO standards and an understanding of concessionary travel schemes.

As a Digital Delivery Manager your main responsibilities will be to:

• Lead delivery of the digital concession pilot project including planning, scheduling, RAID management and delivery of key project artefacts
• Establish governance structures, reporting and approval processes
• Manage suppliers, including supporting procurement and overseeing delivery partners
• Engage and manage stakeholders including bus operators and partners such as Young Scot, NECPO, Digital Scotland, RTPs and Local Authorities
• Work with technical teams to deliver digital solutions across a range of smart mediums including ticketing, payments and mobile platforms (e.g. barcode, contactless, ITSO)
• Coordinate delivery within a PMO environment, using appropriate project management documentation and artefacts
• Lead project communications, working with Communications colleagues and producing key updates
• Support external organisations such as Local Authorities and Regional Transport Partnerships in implementing smart ticketing and payment solutions (regionally and nationally).

Essential:

• Proven experience as a Delivery Manager leading complex digital projects or programmes
• Strong stakeholder management experience, with the ability to engage and influence senior stakeholders across multiple organisations
• Experience delivering digital platforms involving transactions, access, validation or ticketing (e.g. payments, mobility, or similar systems)
• Experience managing suppliers and working within multi-vendor delivery environments
• Ability to lead delivery autonomously, including governance, planning, and reporting
• Strong communication skills, including experience producing project artefacts such as plans, RAID logs, and board-level updates

Desirable:

• Experience working within transport, mobility or ticketing environments (e.g. bus, rail, or public transport programmes)
• Exposure to smart ticketing technologies such as ITSO, contactless payments, or barcode-based solutions
• Experience delivering mobile app-based products or digital identity solutions
• Experience working within the public sector or other regulated environments
• Commercial awareness, including involvement in procurement and supplier onboarding

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, Transport Scotland guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces commitment

Transport Scotland guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".