AMS PSR

On behalf of DWP we are looking for a Senior Performance Analyst for a 8 month (Inside IR35) contract. Hybrid working with 2-3 days per week required in either Manchester, Leeds, Birmingham, Sheffield, Newcastle or Blackpool.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

•    Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation

•    Help people to plan and save for later life, while providing a safety net for those who need it now

•    Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society

•    Improve experience of our services while maximising value for money for the taxpayer.

DWP teams need information about how our digital solutions are used and whether they meet our users’ expectations. Gathering this insight helps us make better, more-informed choices. Your mission, should you choose to accept it, will be to turn data into stories that help DWP understand and measure our users’ needs.  

You will use your interpersonal skills to build and nurture relationships, using your knowledge of user journeys to gently guide them down the path of continuous improvement. This will involve collaborating to understand priorities then supporting the development of meaningful performance measures.  

The strategic conversations you have will generate your team’s projects – being able to prioritise and delegate will ensure we focus our resource in the right places.  

You will be a key role model for the digital performance community who will look to you to offer coaching and guidance on the best tools and methods of data collection to use.  

Essential:

•    Performance Analysis knowledge and experience.

•    Experience of creating Performance frameworks. 

•    Strong stakeholder management skills.

•    Excellent communication skills. 

•    Ability to understand business goals and turn these into tangible performance measures.  

•    Experience of setting success measures and KPI’s.

•    Experience of working within multidisciplinary teams.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".