AMS PSR

On behalf of Nuclear Waste Services, we are looking for an IT Technical Support Engineer (Inside IR35) for a 12 Month contract based in Cumbria (Hybrid - 3 days per week on-site).

Nuclear Waste Services brings together the UK’s leading nuclear waste management capabilities.

We have integrated the expertise of Low Level Waste Repository (LLWR), Radioactive Waste Management (RWM), and the Nuclear Decommissioning Authority (NDA) group’s Integrated Waste Management Programme (IWMP). This creates an organisation focused on the management of the UK’s nuclear waste, safely and securely for generations to come. We are part of the NDA group, which is undertaking the biggest clean-up project in Europe over many decades. Nuclear Waste Services is integral to this environmental clean-up mission, as we work to provide permanent answers to our country’s nuclear waste. The UK has been producing and managing radioactive waste on an industrial scale since the 1940s. However, today’s approach and capabilities for waste management need to adapt to keep pace with NDA’s decommissioning ambitions. This includes its commitment to recycle 50% of waste from decommissioning and reduce secondary wastes by around 70% by 2030.

Responsibilities

• 1st & 2nd Line Support: Manage and respond to incoming incidents and requests for the NWS user base.
• Resilient Support Service: Provide support, coordination, escalations, advice, and guidance for the NWS business.
• Device Management: Take ownership of device builds and rebuilds to ensure a high level of service.
• Communication: Ensure consistent and prompt updates to the NWS user base regarding incidents.
• Asset Management: Handle asset refresh cycles, disposal of old assets, and manage Entra ID, Azure administration, and endpoint manager.
• Security and Compliance: Maintain cyber and information security while managing support, incidents, and user requests.

Knowledge, Skills and Competencies 

Essential

• Possession of professional qualification in a relevant discipline (CompTIA A+, Microsoft)
• Strong understanding of Microsoft 365 applications
• Microsoft Cloud and Azure qualifications/equivalent experience

Desirable

• ITIL Foundation Certificate
• Exceptional Business Stakeholder Management at all levels of the organisation, with effective communication (both verbal and written), and the ability to articulate and simplify Service principles for Business consumption.
• Wide knowledge of procedures and methods relevant to the field together with a full understanding of underlying principals

Please be aware that this role can only be worked within the UK and not Overseas.

We want Nuclear Waste Services to be a great place to work where everybody is action orientated, ambitious, collaborative and acts with integrity. It will combine the talent of our people and give them an environment in which to thrive. Not only will this be good for our people, but also allow Nuclear Waste Services to grow its capability even further. We will be driven by doing the right thing for our people, customers, partners, and the communities where we operate to ensure all our operations are safe and secure.

As of the 31 January 2022, Nuclear Waste Services has been set up to combine all of the NDA Waste activities, giving greater flexibility and driving improvements and synergies across the NDA Group. This brings together LLW Repository Limited, Radioactive Waste Management Limited and the NDA Integrated Waste Management Programme (each with their own IT teams, infrastructure, and systems).

Equal opportunities

Nuclear Waste Services value the unique differences that each of our colleagues bring to work every day and are committed to creating a diverse workplace where everyone feels respected, included and able to perform at their best. We value the diversity of our people and recognise the benefits a diverse workforce can bring to the business. Currently we are underrepresented in some areas, and would particularly welcome applications from Women, Black, Asian and Ethnic Minorities, LGBTQ+ and candidates who have a disability.

Disability Confident 

As a member of the Disability Confident Scheme, NWS guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

NWS guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".