AMS PSR

On behalf of The Home Office, we are looking for a Change and Release Manager (Inside IR35) for a 10 month contract based hybrid in Croydon.

The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm; in doing so, we make a vital contribution to HM Government’s plan for a stronger, fairer, outward-looking and united Britain. 

The Home Office covers three systems Homeland Security, Public Safety and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public. These are difficult areas that can rapidly change in the global environment we work in – this makes us one of the most exciting and stimulating government departments in which to work.

As a Senior Release Manager, you will play a leading role in the management of IT related Change to Services within the Home Office. You will manage raised Releases into production, as implemented by Business Portfolios, Suppliers, Transition, Project Managers and other stakeholders across the Home Office.

You will need to work flexibly to manage Releases. These may be scheduled, or result from an Incident or urgent requirement, and require rigorous assessment following industry best practice. You will have strong analytical, communication and stakeholder management skills as well as an ability to prioritise and implement decisions quickly.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks.  Please note, due to the exceptional requirements of this position (short term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. 

As a Change and Release Manager, your main responsibilities will be:

• Reviewing risk, assessing, prioritising and communicating the potential impacts of releases clearly minimising service outages and ensuring impact is understood and potential conflicts are identified and managed
• Meticulously validating and assessing risk and impact of all changes, ensuring adequate testing is carried out, ensuring correct stakeholders are identified and engaged to ensure the integrity of the services provided with documented instructions and back out plans
• Liaising with Incident Management for potential complex Emergency changes, joining technical bridge calls when required and administering the Emergency Release process
• Assisting in developing policies, processes and procedures in line with best practice to deliver quality services and ensuring these are appropriately documented
• Investigating non-compliance of the Release assurance policies and processes, intervening and chairing discussions to improve adherence, driving continual service improvements.
• Establishing and maintaining strong relationships with Service Management, other identified stakeholders and third-party suppliers to ensure that Change Management KPIs are met, and a high quality of service is provided
• Proactively improving stakeholder understanding of the release process, liaising with the SADI team and IT Support function to forecast and plan service introduction, minimising service disruption 
• Providing reporting to stakeholders, including senior management and key stakeholders, attending relevant forums and boards, participating in Post Implementation Reviews

Essential:

• Experience of developing and adhering to ITIL v3 / v4 service management processes and procedures
• Designing, owning and maintaining the process and procedures and proactive development of change management documentation
• Excellent analytical and problem-solving skills
• Deeply customer-focused with strong sense of ownership and drive to follow tasks through to completion

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, the Home Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The Home Office guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".