AMS PSR

On behalf of The Government Property Agency, we are looking for a Facilities Officer for a 6 month hybrid contract based in Coventry with some expensed travel to Birmingham.

The Government Property Agency is an Executive Agency of the cabinet office. It is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. 

Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. 

This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. 

As a Facilities Officer, your main responsibilities will be to:

• Lead, organise and coordinate the delivery of workplace business and accommodation support services within the responsible location(s).
• Build strong stakeholder relationships with clients and suppliers, ensuring that continuous and effective engagement is in place.
• Undertake robust contract management to achieve quality service standards and value for money, exercising commercial terms to drive performance where needed.
• Take initiative and ownership of business and accommodation issues and escalations, providing clear direction to WS delivery partners and your WS colleagues and stakeholders.
• Support your Workplace Services colleagues in monitoring and assuring FM performance at your sites. Ensuring that FM delivery standards remain high, owning any issues or escalations within the post holder’s responsibility to ensure they are dealt with effectively by the GPA Service Delivery partner(s).
• Improve efficiency of the location(s) through effective occupier behaviour by championing wider strategic initiatives, e.g. taking advantage of flexible working and smarter working.

Essential:

• Demonstrable Facilities Management and workplace services experience, leading or supporting the delivery of accommodation, building operations, facilities services, workplace standards, and day-to-day site management activities.
• Strong stakeholder engagement and relationship management skills, with experience building effective working relationships across internal customers, senior stakeholders, service providers, and operational teams to ensure high levels of service delivery.
• Proven supplier and contract management experience, monitoring performance against agreed service levels, managing escalations, driving service improvements, and ensuring value for money from third-party providers. 

Desirable:

• Ideally holds, or is working towards, an IWFM (Institute of Workplace and Facilities Management) qualification or possesses equivalent Facilities Management knowledge and experience, demonstrating commitment to professional FM standards and best practice. 

Please be aware that this role can only be worked within the UK and not Overseas.

DE&I Commitment

GPA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. 

Armed Forces Covenant

The Government Property Agency guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. 

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".