AMS PSR

On behalf of the MOD, we are looking for an IT Service Manager (Inside IR35) for a 6 Month (until the end of September 2025) contract based in Corsham/Hybrid (1-2 days per week on site).

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.

To do this we have an annual budget of almost £40 billion and a workforce comprising 193,000 people, almost 59,000 of whom are civilians. We currently manage more than £11 billion of spend every year.

Our work really matters; we offer engaging roles which have a direct impact on the quality of services we provide. We employ people in many different roles and in many locations across the UK and abroad. We have jobs in policy, finance, HR, IS/IT, commercial and project management and all the types of jobs you would expect to find in a government department, or indeed in the private sector. We also employ doctors, dentists, teachers, police, fire service, quantity surveyors, and engineers to name a few. There are many opportunities to develop and progress both within MOD and across the wider Civil Service, whether you’re a permanent appointee or an interim.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks.  Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. 

Description

Focus upon Problem, Event and Change Management Review and IT Service Analysis Reporting. With the objective of leading to enhancing Continual Service Improvement.

IT Service Manager who will have a Pan Foundry role supporting the evolution of a Foundry wide ITSM Strategy. While not specifically managing a service or application the role will have a focus upon IT service reporting across multiple Foundry Services. Through the review and analysis of problems, change management issues, and events will provide an overview of Service Management Performance.

Key Responsibilities

• Support processes designed to ensure services and support functions remain responsive to customer needs
• Support processes designed to ensure the service catalogue and wider IT service operations knowledge library are maintained
• Ensure that adequate reporting and service standards are met for your specific service
• Support processes designed to ensure all technical change is communicated and managed, with appropriate governance
• Ensure that a programme of continual service improvement is put in place across the wider service delivery function

Skills/Knowledge Required

• Asset and Configuration Management: Maintain secure configurations and accurate information, controlling IT assets in significant areas. Verify the location and state of assets.
• Business Analysis (IT Operations): Investigate problems and opportunities in existing processes, and contribute to recommending solutions. Work with stakeholders to identify objectives and potential benefits.
• Continual Service Improvement: Identify process optimization opportunities with guidance, and contribute to the implementation of proposed solutions. Maintain secure configuration and accurate information, controlling IT assets in significant areas. Verify the location and state of assets.
• Service Focus: See the bigger picture by taking groups of services and investigating how to get the best out of underlying services.
• Service Management Framework Knowledge: Hold a Level 3 service management framework qualification. Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library).
• User Focus: Identify and engage with users or stakeholders to collate user needs evidence. Understand and define research that fits user needs. Use quantitative and qualitative data about users to turn user focus into outcomes.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, the MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant 

MOD guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following “this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.