AMS PSR

On behalf of Homes England, we are looking for a Junior Customer Insights Analyst (Inside IR35) for a 6 Month contract based REMOTELY.

Homes England, the government’s housing and regeneration agency, plays a central role in tackling the housing challenges the country now faces. We have the appetite, influence, expertise, and resource to drive positive market change, and our mission is to ensure more homes are built in areas of greatest need, improve affordability and create a sustainable housing market.

Following the publication of the government’s Levelling Up White Paper, Homes England has also been tasked with a core role in spearheading regeneration, partnering with places to reduce economic disparity, empower local leaders and create equal opportunities across the country to ensure communities reach their full potential.

As a Junior Customer Insights Analyst, your main responsibilities will be:

• Listen to customer calls and gather relevant data to understand customer needs and experiences.
• Track and analyse key performance indicators (KPIs) to measure service effectiveness and identify areas for improvement.
• Use Excel and Power BI to analyse data and generate insights that inform decision-making.
• Create and present detailed reports and dashboards to stakeholders, highlighting key findings and recommendations.
• Work closely with various departments to understand their data needs and provide actionable insights.
• Identify trends and patterns in customer feedback to suggest improvements in service delivery.

Essential:

• Previous experience in a similar role.
• Good analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Proficiency in Excel and Power BI for data analysis and reporting.
• Excellent written and verbal communication skills to effectively present findings to stakeholders.
• High attention to detail to ensure accuracy in data collection and analysis.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, Homes England guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

Homes England guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".