AMS PSR

On behalf of the Ministry of Defence (MoD) we are looking for a Channel Strategy and Operational Model Support (Inside IR35) for a 3 month contract on a hybrid basis (2 days from Bristol, remainder remote/WFH)

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.

The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year.  Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD’s customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including:

military fighting vehicles

education services

nuclear submarines

facilities management

The MOD’s aim is to provide its armed forces with the best capabilities to enable them to protect the UK’s security and advance national interests, both now and in the long term.

To do this the MOD has an annual budget of almost £53 billion and a workforce comprising 197,000 people. of which 54,000 are civilians working for the UK MOD.

The work really matters; the MOD offers a range of engaging roles which have a direct impact on the quality of services they provide, in many locations across the UK. We support teams working in HR, Primary Health Care, Corporate Services, and many others.

The role:

Defence Business Services (DBS) has started to develop its Future Shared Services Operating Model (SSOM) to transform how it will look and operate in 2030 as Defence's Shared Service provider. This role offers an exciting and unique opportunity to develop a comprehensive strategy for how Defence Business Service (DBS) interacts with its customers across various channels, ensuring a common, improved user-experience for all customers of the Defence shared service centre. 

As a Channel Strategy and Operational Model Support your main responsibilities will be: 

• Supporting the development and execution of a comprehensive channel strategy.
• Input to and help define the Service Management Framework/Orchestration Layer Minimum Viable Product (MVP), based on future Shared Services requirements.
• Assisting in the completion of ‘As-Is’ and ‘To-Be’ Journey Maps in support of the transition of new services into DBS.
• Providing good quality supporting materials and ensuring they are appropriately stored.
• Establishing and maintaining strong relationships with critical stakeholders and ensuring their on-going satisfaction and overall project success.

Essential:

• SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks.  Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.
• Experience in channel management strategy.
• Knowledge of Service Management Framework/Orchestration Layer.
• Analytical and problem-solving skills to enable the interpretation of data and make informed decisions.
• Excellent interpersonal and stakeholder management skills, able to create positive relationships and become a client advocate.
• Proficient in the use of presentation software.

Desirable

• Knowledge and experience of creating a Channel Strategy as part of a future Shared Services Operating Model.
• Good working knowledge of how MOD and shared services work.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

MOD & DSTL guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.