AMS PSR

On behalf of DWP we are looking for an IT Service Manager for a 6 month (Inside IR35) contract. Hybrid working with 2 days per week required in Blackpool. 

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
• Help people to plan and save for later life, while providing a safety net for those who need it now
• Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
• Improve experience of our services while maximising value for money for the taxpayer.

We are seeking an IT Service Manager to join our Workplace Computing Team, based at Blackpool. The role is within Demand Management which delivers a service request catalogue to our end user community. The role is to support activity to drive down costs associated with peripheral orders whilst identifying and implementing service improvements.

As an IT Service Manager your main responsibilities will be to:

• Triage service requests against business justification policy, seeking clarification from the requestor when required.
• Manage the end-to-end delivery of Workplace Computing Requests.
• Apply insight from issues, requests and processes to identify and explore opportunities for Continual Improvement, to optimise current processes and technology as well as improve UX.
• Effectively manage stakeholder relationships, building long term collaborative networks with end users, internal teams and suppliers.

Essential:

• Experience working in IT Service Management, ideally within a large enterprise organisation.
• Ability to undertake routine Service Management tasks in accordance with Process and Procedures.
• Good verbal and written communication skills.
• Ability to analyse data, identify trends and make recommendations based on a data story.
• MS Office skills and experience, in particular Excel.

Desirable:

• ITIL qualification.
• ServiceNow experience.
• Public Sector experience.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".