AMS PSR

On behalf of Defra, we are looking for a Customer Engagement Administrator (Inside IR35) for a 4 month hybrid contract based in either Shrewsbury, Lichfield, Birmingham or Tewkesbury.

In the Defra group, we deal with a vast range of issues that profoundly impact on people’s lives. We are responsible for England’s environment, our countryside and rural economy, the food and farming sectors and have lead responsibility for protection from a wide range of natural threats and hazards. We have developed a set of three strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all the important work we carry out.

Our objectives are:

• To pass on to the next generation a natural environment protected and enhanced for the future. 
• To lead the world in food, farming, and fisheries with a sustainable model of food production. 
• To be an outstanding organisation focused on making a difference, with world class delivery capability.

Department for Environment, Food & Rural Affairs www.gov.uk. 

25 Year Environment Plan - GOV.UK www.gov.uk.

As a Customer Engagement Administrator, your main responsibilities will be to:

• Maintain customer focus, promoting good relationships with our customers and enhancing the environment Agency’s reputation.
• Co-ordinate and compile information from a variety of sources, carriying out routine analyses and contributing to the team’s work.
• Chase and track information to ensure the execution of own activities, for example following up customer enquiries or tracking planning consultations with local authorities.
• Consider commercial implications of work undertaken.
• Operate and maintain data and information systems effectively.
• Ensure records are stored accurately, are up to date and readily accessible to facilitate team activities.

Essential:

• Good level of literacy and numeracy required.
• Required to build relationships based on understanding customers’ needs and providing the service required.
• Required to use standard IT packages efficiently to deliver work and able to learn specialised systems as required.
• Possess some knowledge of the Environment Agency.
• Ideally, some skills in the Environmental Sector.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, Defra guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Commitment

Defra guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".