AMS PSR

About the Organisation

UK Shared Business Services Ltd (UKSBS) is a public sector shared service organisation providing high-quality HR, Payroll, Finance, Procurement and Digital services to UK government departments and public bodies.

We play a critical role in enabling our partners to deliver the best outcomes for citizens and the UK economy by providing efficient, secure and modern shared services. In line with the Government Shared Services Strategy, UKSBS is delivering major transformation programmes, including the implementation, optimisation and support of cloud-based SaaS ERP platforms such as Oracle and Workday.

Our people are at the heart of our success. We offer flexible and family-friendly working arrangements, an inclusive culture, and strong opportunities for professional development and career progression.

About the Team

You will join the Platform & Products team within Digital & Information at UKSBS.

The team is responsible for the delivery, enhancement and support of enterprise-scale SaaS platforms, including Workday and Oracle, across both transformation programmes and business-as-usual services.

We work closely with UKSBS clients, programme delivery teams, system integrator partners and third-party suppliers, promoting collaboration, continuous improvement and the development of deep functional expertise.

The Role

The Workday HCM Consultant plays a key role in the implementation, optimisation and ongoing support of Workday Human Capital Management within a complex government shared services environment.

Working as part of a multi-disciplinary delivery team, you will provide hands-on functional expertise across Workday HCM, supporting business change, process improvement and system configuration. You will act as a trusted adviser to stakeholders, ensuring solutions are robust, compliant and aligned to UKSBS and wider government standards.

Key Responsibilities

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Act as a Workday HCM subject-matter expert, providing functional and process expertise across areas such as:

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Core HCM

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Organisations, Staffing Models and Job Architecture

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Business Process Framework

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Compensation, Absence, Talent and/or Performance (depending on scope)

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Resolve Workday incidents and service requests across HCM, Finance, and/or Payroll modules, ensuring timely and accurate issue resolution in line with SLAs.

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Triage and prioritise incidents (P1–P4), applying structured investigation techniques to diagnose root causes and implement effective fixes.

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Manage assigned tickets through to closure, maintaining clear, auditable updates and ensuring a high-quality user experience.

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Collaborate with functional and technical teams to resolve complex issues, escalating where necessary with sufficient detail and impact assessment.

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Adhere to defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded.

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Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives.

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Maintain accurate documentation including knowledge articles, known error records, and troubleshooting guides to support faster resolution and team capability.

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Work closely with programme teams, HR and Payroll stakeholders, and system integrator partners to design, configure and deliver Workday HCM solutions.

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Lead and contribute to requirements-gathering and design workshops, documenting outputs and translating them into clear functional designs and configuration decisions.

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Support business process re-engineering and continuous improvement initiatives, ensuring alignment with Workday best practice and government shared services principles.

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Produce and maintain high-quality functional documentation, including configuration workbooks, design decisions, impact assessments and change requests.

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Support testing activities including system testing, integration testing and user acceptance testing, ensuring issues are logged, tracked and resolved.

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Build and maintain effective working relationships with internal teams, UKSBS clients and third-party suppliers.

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Provide clear and timely communication, presenting information at the appropriate level to support decision-making.

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Support transition to service and ongoing operational support, including knowledge transfer, documentation and handover to support teams.

Essential Skills, Knowledge and Experience

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Demonstrable experience working with Workday HCM in a configuration, implementation or support role.

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Strong understanding of end-to-end HR processes within a complex organisation.

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Exposure to Workday Payroll or integrations with third-party payroll providers.

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Experience gathering, analysing and documenting business requirements and producing high-quality functional specifications.

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Hands-on experience configuring Workday business processes, data structures and security roles.

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Experience supporting or delivering testing activities within an ERP or SaaS environment.

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Ability to work collaboratively across multi-disciplinary teams and with a range of stakeholders.

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Excellent written and verbal communication skills.

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Experience working within a structured delivery environment, such as Agile or hybrid methodologies.

Desirable Skills and Experience

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Experience working within a government, public sector or shared services environment.

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Experience supporting Workday integrations, reporting and analytics.

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Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to support transformation, data migration or operating model design.

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Experience supporting audit, compliance or data protection activities.

Behaviours

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Collaborative and team-focused, with a commitment to shared success.

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Proactive and adaptable, able to work effectively in a changing programme environment.

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Detail-oriented, with a strong focus on quality, compliance and documentation.

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Customer-focused, with a desire to improve services and user experience.

What We Offer

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Flexible and hybrid working arrangements.

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A generous annual leave allowance.

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Excellent defined benefit pension scheme.

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Access to training, professional development and Workday-related learning opportunities.

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Employee wellbeing support and inclusive working environment.

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Opportunities to develop your career within Digital & Information or the wider organisation.

Security and Eligibility

Appointment to this role is subject to successful completion of pre-employment checks, including SC clearance, or willingness to obtain SC clearance. Applicants must have the right to live and work in the UK at the time of application.

Development and Progression

UKSBS is committed to supporting your professional growth. You will have access to on-the-job learning, formal training, Workday certification opportunities, and clear career pathways within Enterprise Applications, Digital & Information, or the wider UKSBS organisation.

Inclusion and Accessibility

UKSBS is an inclusive and Disability Confident employer and welcomes applications from candidates of all backgrounds. We are committed to making reasonable adjustments throughout the recruitment process and employment.