AMS PSR

On behalf of UKAEA (UK Atomic Energy Authority) we are looking for a IT Helpdesk Analyst INSIDE IR35 for a 10 months contract based Hybrid Oxford.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance. 

UKAEA run the UK’s national fusion energy research programme, sponsored by the Government’s Department for Energy Security & Net Zero. They are on a mission to deliver safe, sustainable, low-carbon energy from fusion, achieving maximum scientific and economic benefit along the way.

As a IT Helpdesk Analyst, your main responsibilities will be:

Essential:

• Strong understanding of account management and JML processes
• Familiarity with a wide range of Enterprise IT systems and SaaS platforms, such as M365 and P6
• Expert ability to diagnose and solve complex technical problems
• Ability to work within structured ITIL processes and meet SLAs
• Clear, concise and empathetic communication skills 
• Strong understanding of cybersecurity principles
• Experience with ITIL and COBIT

Desirable

• Experience with Okta
• Experience with Ivanti ITSM and Neurons

Please be aware that this role can only be worked within the UK and not Overseas.

DE&I Commitment 

UKAEA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.D1

This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

UKAEA guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".