AMS PSR

On behalf of the NCA, we are looking for a Service Architect (Inside IR35) for a 6 Month remote contract with occasional visits to the office circa twice per month.

Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance

Service Architect role –

Collaborating with the Service Design & Transition Practice and the Project and Programme Manager, the ITSM resource will work autonomously to include the provision of:

• A fully described Service Support Model via a Service Design Pack (SDP) for selected projects
• Support Requirement gathering via workshops with customers
• Creation of “building blocks” associated to a project
• Customer engagement (to gather and agree processes)
• Identification of gaps in the provision of the Service
• Financial modelling
• Identification of interdependencies between the SIAM & DDaT eco system
• Production of any required artefacts required by Service Design and Transition
• Weekly and monthly progress and updates
• IT Asset Management and Config Management
• Production of relevant Knowledge Articles

The core milestones will be:

• Document the scope of the project (Service elements)
• Produce the Building Blocks (Service Components) that make up the Service
• Produce a Service Design Pack
• Take the Service Design through to successful ORR

Detailed Responsibilities:

• Responsible for the translation of customer requirements, business requirements and contractual obligations into E-2-E Service Design (SDP) that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basic for transition into Business-As- Usual (BAU).
• Follows the Service Design & Transition Practice’s process utilising the key artefacts to capture and present the E-2-E Service Design at the Operational Readiness Review, gaining approval to proceed into Early Life Support (ELS) and delivery into BAU.
• Supports the project manager with impact analysis of system and regulatory changes, understanding service risks, dependencies and issues. Highlighting to the project manager the impact that these may have on the project, whilst mitigating those with their scope.
• Build a close working relationship with the Operations teams to ensure that all implemented and/or changed E-2-E Services are capable of delivering to Target Service Levels and KPIs.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, the NCA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant 

The NCA guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".