AMS PSR

On behalf of DWP, we are looking for a Content Designer for a 12 month contract (Inside IR35) based Hybrid in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We’re looking for a skilled Content Designer to join a multidisciplinary team working on GOV.UK services. You’ll be responsible for creating, updating and improving content across digital and non-digital channels, ensuring it meets user needs and policy intent.

This is a hands-on role where you’ll use data, evidence and research to shape content that’s clear, accessible and user-centred. You’ll collaborate closely with developers, interaction designers, user researchers and policy experts to deliver joined-up user journeys and consistent content experiences.

This role is ideal for someone who has worked on transactional government services, understands GDS style guides and design systems, and can translate complex technical language into clear, user-friendly content.

As a Content Designer your main responsibilities will be to:

• Create and iterate content across digital and non-digital channels.
• Design clear, joined-up user journeys based on evidence and research.
• Use research and analytics to evaluate and improve content.
• Apply GOV.UK style guides, standards and plain English principles.
• Collaborate with technical teams, policy and other disciplines.
• Contribute to a positive, inclusive digital culture and content design community.
• Advocate for user-centred, evidence-based content.
• Support internal and external communications (e.g. notifications, letters, SMS).

Essential:

• Proven experience in agile, fast-paced digital environments.
• Substantial experience creating accessible, plain English content using style guides and patterns.
• Use of both quantitative and qualitative data to inform content decisions.
• Experience testing and explaining content in different formats.
• Active participation in a content design community (e.g. peer reviews).
• Collaboration across disciplines (e.g. DevOps, UCD, interaction design).
• Advocacy for user-centred design with stakeholders.
• Ability to show how your work drives organisational outcomes.

Desirable:

• Experience working on transactional government services (e.g. applications, claims, notifications).
• Experience working in government or public sector.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".