AMS PSR

On behalf of UKSBS we are looking for a Content Specialist – Neo Programme (Matrix Service Design Team) for a 4 month contract on a hybrid basis (1-2 days from Swindon)

The role:

We are seeking experienced Content Specialists to lead the development of high-quality, user-centred knowledge content for the Neo platform. This role is pivotal to ensuring successful adoption of Neo across HR, Payroll, Finance, Procurement, and Customer Support functions.

As a Content Specialist your main responsibilities will be to: 

• Design, structure, and maintain user support content that enables effective adoption of Neo.
• Collaborate within Agile teams alongside Service Designers, SMEs, and Product Owners to co-create content aligned with business processes.
• Apply content lifecycle management principles: draft, test, publish, review, and retire.
• Ensure content meets accessibility standards, reflects best practices, and supports agreed ways of working.
• Use digital content tools such as Confluence, SharePoint, ServiceNow, Workday, and AI-assisted authoring platforms.
• Identify opportunities to enhance user guidance and support materials.
• Provide regular updates on progress against plans and deliverables.
• Support risk management, governance, and data security within the team and broader organisation.
• Foster an inclusive, collaborative, and high-performing team environment.
• Ensure robust transition and knowledge transfer to the UKSBS Neo team, meeting all governance standards.

Essential:

• Proven experience in content design, technical writing, or knowledge management within HR, Finance, Procurement, or Shared Services.
• Experience creating content for ERP platforms; familiarity with Workday, Oracle, and SuccessFactors/SAP is advantageous.
• Demonstrated ability to produce structured, user-centred content for large system implementations (e.g., ERP, HRIS).
• Proficiency in knowledge management and digital content tools (e.g., SharePoint, ServiceNow, Workday, Confluence, AI-assisted authoring).
• Strong written and verbal communication skills, with a focus on clarity and user experience.
• Solid understanding of accessibility standards and content governance.

Desirable

• Experience managing document libraries, desk notes, and process maps.
• Awareness of change management principles and enhancing user experience through content.
• Experience working within a Government department or related public sector body.

Please be aware that this role can only be worked within the UK and not Overseas.

In applying for this role, you acknowledge the following “this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.