AMS PSR

On behalf of DWP, we are looking for a Digital Performance Analyst for a 9 month (Inside IR35) hybrid contract 3 days per week based in Birmingham, Manchester, Leeds, Sheffield or Newcastle.

As a Digital Performance Analyst you deliver performance analysis that helps services to meet the Government’s Digital by Default Service Standard.

You are responsible for delivering high-quality analysis of departmental web analytics and other data in relation to digital services. The key purpose of this role is to deliver accurate and efficient performance reporting and analytical insight for the digital services that you work with.

You ensure the business understands how people are using our digital service(s) and will focus on undertaking analysis that will drive customer-centric innovations and investments to improve the user experience

Performance Measurement

• Support digital teams to understand how their service meets the user needs, supports their business case and adds value to DWP.
• Support the digital team to ensure their service meets the requirements set out in the GDS Service Standard. Working with services teams to encourage evidence driven design and iteration of their services.
• Lead on the development of performance measurement frameworks including key performance indicators (KPIs).
• Working with other DPAs and the data community to follow common practices

Analysis

• Driving out analysis requirements from digital teams in line with their success measures.
• Find and use a variety of data sources to meet analytical requirements. Including, but not limited to, Google Analytics data, Operational Data, back-end service data and MI data. C
• Carrying out quality analysis to answer questions and support decision making.

Feedback

• Reporting back performance measurement to the team and internal stakeholders
• Reporting back analyses to the team and internal stakeholders
• Synthesising insight to make clear recommendations
• Working with other DPAs and the data community to establish common practices for reporting data

Skills 

• Proficiency in analysis and visualisation tools (Excel, Data Studio and similar).
• Experience of using web analytics software and tag management tools would be beneficial but isn’t essential.
• Strong SQL programming skills
• An ability to quickly pick up new software and techniques will be required.
• Security Clearance would be beneficial but isn’t essential.

Knowledge and Experience

• Understanding of web analytics, (Google or Adobe), measures
• In depth analysis and dissemination of outcomes
• Collaboration with stakeholders to use analytical insights to influence change

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".