AMS PSR

On behalf of the Bank of England, we are looking for a Senior Service Designer (Inside IR35) for a 6 Months contract based Hybrid / in LONDON.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance.

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

We are hiring a senior service designer to support the lead UCD practitioner on the programme delivering products and services for a complex data ecosystem supporting data consumers, data analysts, scientists and engineers Initially the focus of work will be to:

• Map current user journeys to identify pain points and opportunities for improvement.
• Design future-state experiences that inform technical delivery and service definitions.
• Facilitate co-creation workshops with subject matter experts and stakeholders to explore and validate future scenarios.
• Develop service blueprints and support early-stage user testing and iteration.

The approach and activities may change as we discover more, and as the programme evolves.

You will work as part of a wider team including alongside a diverse set of stakeholders, such as cloud technology specialists and data specialists, subject matter experts, business analysts and service designers.

While the Bank is a public organisation, we are not part of the UK government, we don’t follow a DDAT or GDS framework. We are therefore looking for practitioners who can flex their approach to meet the complex environment we operate in, that can adapt as necessary and who can demonstrate pragmatism when needed.

As a Senior Service Designer, your main responsibilities will be:

Responsible for understanding end-to-end journeys and shape and refine services for internal users. You will undertake activities to explore the needs of users and design and develop recommendations for how those needs can be met.

Essential:

• A degree related to service design or extensive experience
• Minimum 6 years industry experience specifically as a Service Designer, across a diverse range of working environments
• Ability to align stakeholders and guide cross-functional teams by earning trust and demonstrating credibility
• Solid capability across the whole Service Design lifecycle - you are strong in both discovery and delivery
• Extensive experience designing for the complete end-to-end services or journeys, not just the digital touchpoints
• Experience with a range of tools and methods and knowing when to use which
• Strong capability in journey mapping, blueprinting and service prototyping
• Workshop design and facilitation skills
• Excellent communication skills and coherent and effective storytelling
• Comfortable working in a large organisation with complex subject matter
• Comfortable with ambiguity
• An engaging portfolio that represents your work

Desirable:

• Experience working in a highly regulated industry
• Experience working with complex data services
• Systems thinking experience
• Advocating for user centred design across a range of stakeholders, including senior leadership

Please be aware that this role can only be worked within the UK and not Overseas.

Our Approach to Inclusion

The Bank values diversity, equity, and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation, and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

Disability Confident 

As a member of the Disability Confident Scheme, the Bank of England guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant 

The Bank of England guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".