AMS PSR

On behalf of DWP, we are looking for a QA Tester (ServiceNow) for a 7 month (Inside IR35) contract. Hybrid working from any DWP hub in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We're seeking experienced QA Testers to join a growing DWP Digital team responsible for the ongoing evolution of a large scale ServiceNow platform supporting portfolio and project management services.

This is an excellent opportunity for an experienced QA professional to help mature and improve testing practices across a ServiceNow environment. You'll bring structure, strategy and quality assurance best practice to an expanding team, improving testing processes, documentation and delivery quality while supporting the ongoing delivery of ServiceNow enhancements.

The Role

As a QA Tester, you'll be responsible for the testing of applications and platform changes that support critical DWP services.

Working closely with developers, analysts and stakeholders, you'll help shape testing approaches across the team, ensuring changes are delivered with quality at the forefront.

As a QA Tester, your main responsibilities will be:

• Defining and executing test plans and test strategies
• Collaborating with delivery teams to assess the testability of requirements
• Functional and non-functional testing of ServiceNow platform enhancements, upgrades and configuration changes
• Managing test data, environments and test execution activities
• Identifying defects, risks and opportunities for improvement
• Producing clear testing documentation and reporting
• Supporting a shift left approach to quality assurance
• Identifying opportunities for increased test automation
• Contributing to the continued improvement and maturity of QA processes across the team

Essential:

• Strong QA, Test Analyst or Software Testing experience
• Experience testing changes within a ServiceNow environment
• Experience creating and executing test plans, test cases and test scenarios
• Strong defect management and reporting experience
• Experience working in Agile delivery environments
• Ability to work collaboratively with technical and non-technical stakeholders
• Understanding of risk based testing approaches

Desirable:

• Experience with ServiceNow SPM (Strategic Portfolio Management) and/or PPM (Project Portfolio Management)
• Previous public sector or government experience
• ServiceNow certifications
• Test automation awareness or experience

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".