AMS PSR

On behalf of the MOD, we are looking for a Caseworker - Inside IR35 for a 6 month contract working on a Hybrid basis (remote with occasional travel to Whale Island, Portsmouth - Initial few days will be required on site)

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.

The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD’s customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.

The MOD’s aim is to provide its armed forces with the best capabilities to enable them to protect the UK’s security and advance national interests, both now and in the long term.

To do this the MOD has an annual budget of almost £53 billion and a workforce comprising 197,000 people. of which 54,000 are civilians working for the UK MOD.

The work really matters; the MOD offers a range of engaging roles which have a direct impact on the quality of services they provide, in many locations across the UK. We support teams working in HR, Primary Health Care, Corporate Services, and many others.

Short summary

Navy Command Headquarters (NCHQ) in Whale Island, Portsmouth, is the nerve centre of the Royal Navy. It supports operations around the globe and provides the ships, people, aircraft, and equipment to deliver the UK’s Defence policy. NCHQ supports all the Royal Navy’s activities from front-line operations to personnel support and training; finance and governance; safety; equipment acquisition; programmes and planning; and Defence Engagement. Civil Servants and Armed Forces personnel work together in a wealth of interesting and challenging jobs in different disciplines, from finance; legal services; personnel and HR; project planning and managing contracts, to media and communications.

Job description:

The Service Complaint (SC) system is an employment-based dispute resolution procedure for members of the Armed Forces. Unlike other workplace dispute resolution procedures however, the SC System is governed by Statute and is subject to external scrutiny by the Service Complaints Armed Forces Commissioner (AFC) - an Independent, Crown Appointed, Body - and by Parliament.

PLEASE NOTE: 

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance 

The main duties and responsibilities of the Caseworker will be:

• Investigating, compiling, and presenting all SC cases which are to be decided upon within Navy Command Headquarters at Decision Body (DB) or Appeal Body (AB) level.
• Preparing and submitting full and accurate SC investigations and other personnel casework files to the Deciding Authority in accordance with JSP 831, JSP 763 and BR3 and ensure that the appropriate authorities act on their directions and recommendations.
• Providing secretariat and administrative support to SC Deciding Authorities, including the preparation of draft decision sheets and drafting the record of decision within 5 working days;
• Assisting in identifying and resolving SCs through the ‘quick win’ process where appropriate;
• Contributing to SC policy and procedural development; and
• Providing accurate draft responses to Freedom of Information requests and Parliamentary Business within the stipulated timescales.
• Providing support to the wider NSCOT and CAT Teams where requested.

Essential:

• Proven casework experience with sound judgement and structured problem solving capability.
• Sharp analytical mindset with the ability to interpret complex information from multiple sources with precision
• Confident decision maker, able to apply government policy accurately and consistently
• Strong adherence to strict policies, procedures and compliance standards.
• Resilient and highly organised, thriving under tight deadlines in fast paced, sensitive environments.
• Excellent written and verbal communicator with strong command of English.
• Competent user of Microsoft Office 365 (Outlook, Word, PowerPoint, Excel, Teams).
• Empathetic approach when engaging with applicants and sensitive cases

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, the MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The MOD guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following “this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.